Customer Service Advisor

7 months ago

Northwich, United Kingdom FMG Repair Services Full time

This is an exciting opportunity for an experienced **Customer Service Advisor** to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in **Northwich**.

Working a 37.5 hour week, Monday to Friday shifts 8am to 8pm and one in 5 Saturdays 9am to 5pm

As part of a team of specialist Customer Service Advisors you are the voice of our call centre. You are responsible for booking customer cars in for repair/attention which is why an important aspect of the role is to triage the claims and check all the details sent across from our Insurance partners. You will also need to be able to provide updates when requested by the customer.

You will report into the Senior Team Leader who has been with the business for a number of years. They are as passionate about Customers as they are about their Team and is absolutely determined to make their team the best in group. It’s an amazing team

**About You**

As a Customer Service Advisor, we would like you to have an interest and passion in what we do. We would also appreciate it if you have a customer focus and teamwork mentality and are IT Literate. Problem solving and understanding when to escalate problems would be highly advantageous. Preferably you would have had experience working in fast paced role, We will help and support you with the rest.

**Why choose FMG RS?**

Of course, we offer a **fantastic basic salary**, but there’s much more to being at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to)
- free **life assurance**:

- ** well-being** services (incl. Health Cash Plan, Dental Plan & Travel Insurance)
- discounted, flexible **Gym memberships**:

- exclusive employee **vehicle-leasing **schemes
- ** pension **& **save-as-you-earn** share scheme
- Our** Benefits App** offering unlimited access to a huge range of **retailer discounts **and **cashback deals** (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)

We're so excited to have recently launched **Wagestream** for all our colleagues - a **Financial Wellbeing** app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get **discounts** on your shopping, check what **benefits** you're eligible for and can even put you in touch with a **financial coach**

**We’re going places **
- We’re part of something bigger - **ZIGUP, **a **leading provider **of integrated mobility solutions, supporting customers across the UK, Ireland and Spain,** **- few other businesses can offer you the **volume, variety and long-term security** as us;
- ** You’re rewarded **for your part in our success - lots of customers means **lots of work** to share, which in turn means **lots of opportunity** to boost your earnings through our **fantastic bonus schemes**;
- We **invest in you** - We believe everyone should have the **opportunity to better themselves **and look to progress, not just within FMG RS but the wider **ZIGUP **business too;
- We’re growing - it’s an exciting time for the industry and we’re committed to being at the** cutting edge**, investing in everything from our **EV capabilities**, our **workshops** to our **Training Centres**;
**Join the FMG RS family**

With the **best people in the industry within our Group**, we really believe that **no one else can do what we do** as well as us. So what are you waiting for?

**We are agile. We are experts. We are imaginative. We are reliable.**

**Keep your career moving, smarter.

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