Customer Service Advisor

5 months ago

Northwich, United Kingdom Residential Management Group Full time

**CUSTOMER SERVICE ADVISOR**

**NIGHT SHIFT**

**NORTHWICH**

**PERMANENT / FULL TIME - 8pm-8am - 3 nights on : 3 nights off**

**£23,887**

**Are you looking for a role that offers the opportunity to build upon your existing customer service and admin skills?**

RMG is growing and its 24/7 Customer Service Centre has exciting opportunity for **permanent Night Shift Contact Centre Advisor**, **based in Northwich.**

**You must be able to between 8pm and 8am Monday to Sunday and be fluent in both written and spoken English, to be considered for this exciting opportunity**

**What do we have to offer you?**
- An average of 42 hours per week (36 - 48 hours)
- A competitive salary of £23,887.54
- 25 days holiday plus Bank Holidays plus Your Birthday off
- Free onsite parking
- Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more (all to a generous fixed amount), plus 24/7 access to remote GP Services
- Free Employee Assistance Programme - access to free confidential advice on matters important to you
- A comprehensive induction / training period - so you know you will be confident when speaking with customers
- Team Leader support
- Joining a friendly and supportive team

**What will I be doing?**
- You will be receiving calls from customers, some of which are likely to be emergency in nature - therefore, you'll need to be able to support with the situation professionally and calmly.
- Ensure all contact with customers is accurately recorded on their computer-based records.
- Process all documentation resulting from customer contacts, ensuring information is passed to colleagues to action.

**What skills and experience will I need?**
- Solid admin experience
- The ability to remain calm and professional in emergency situations
- Excellent listening and communication skills, both written and verbal
- Working knowledge of Outlook, Excel and Word
- Able to carry out instructions quickly and accurately
- Good organisational skills with the ability to work to deadlines

**What hours will I be working?**

Our Customer Service Centre is a 24/7 operation to ensure we’re always available to respond to customer’s queries. You’ll be working 3 days on : 3 days off working between 8pm and 8am.

**What other benefits do we offer?**
- Pension scheme
- Life assurance - 4 x annual salary
- Free eye tests
- Cycle to work scheme
- Two paid volunteer days per year
- Paid Refer a Friend Scheme - earn up to £1,000 per referral
- Corporate Social Responsibility events throughout the year
- Sponsorship for study and professional qualifications (up to 5 study days)
- Access to Group-wide rewards and benefits

RMG embraces diversity and equal opportunity in the workplace.

**About Us**

Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 127,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work.

And it doesn’t stop there. Every one of our employees has the opportunity to learn, develop and grow in their chosen career pathway and reach their potential.

INDRMG

**Job Types**: Permanent, Full-time

**Salary**: £23,887.54 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- 12 hour shift
- Night shift

Licence/Certification:

- driving license + vehicle access or live close to Northwich (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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