Jcb Parts Supervisor

3 weeks ago

Ballyclare, United Kingdom Dennison Commercials Full time

**Job Role**

Dennison JCB have an exciting opportunity for you to join our team as a Full Time Parts Supervisor.

**Hours & Location**

This position will be based at our Dennison JCB Depot in Ballyhartfield, Templepatrick. The core hours of work will be Monday to Friday; 08:30 - 17:00, however, some flexibility will be expected outside of these hours as needed due to operational requirements.

**About The Role**

**Key Duties & Responsibilities**
- Day to day supervision of a team of parts people - managing performance against targets, conducting probationary reviews, performance appraisals & progress meetings, managing absence etc.
- Coaching and developing parts team members - identifying training needs and ensuring these are followed up on
- Parts sales to customers via telephone and face to face
- Developing and growing our established online parts sales presence
- Co-ordinating stock checks and discrepancy checks
- Creating and maintaining price support for parts cases
- Management of stock inventory and stock health
- Allocation of key customers to the parts team and follow up on parts sales progress
- Liaison with JCB on current promotions and implementation of these (working with internal marketing team to publicise)
- Analysing parts sales spend and reporting on this
- Relationship building with customers - building up existing customer accounts and business development to identify and secure new customers for parts sales
- Ensuring that customer demands are met, and that the correct solution is supplied
- Complying with all relevant health and safety regulations and best practice and promoting this throughout the aftersales department
- Ad hoc duties commensurate with the position

**Required Criteria**
- Relevant parts sales experience, working within a franchised dealership parts department
- Experience of working in or knowledge of the plant or agri industry
- Previous experience of supervising staff performance
- Previous experience of managing customer demands and expectations to the required standard
- Possession of a valid, full driving licence
- Leadership & People Management - Possess the ability to give direction and equip staff with knowledge to enable them to do their job. Develops, motivates and excites staff. Gives training and coaching to reach required standards. Encourages and recogni
- Teamwork - Must be an effective and supportive member of a high performing team that pro-actively supports others to achieve the overall targets
- Commercial Awareness - Understands and applies commercial and financial principles. Views issues in terms of costs, profits, markets and added value
- Decision Making & Problem Solving - Is proactive in identifying and analysing potential problems, and finding solutions using sound and non biased ideas. The ability to effectively collect and analyse information to arrive at timely and considered decisi
- Influencing & Negotiating - Ability to Influence others by presenting well reasoned arguments and ability to persuade others by planning discussions and bargaining to achieve their desired effect
- Customer Service Standards - Can clearly identify and understand what is required to meet, targets, objectives, performance indicators, quality standards and service standards associated with appropriate level of role. Delivers services to meet customer
- Communication - Can communicate (written & verbal) both internally and externally in a coherent and professional manner at all times
- Organisation - Can work methodically within defined processes and pays attention to detail
- IT Skills - Ability to use common computer packages and systems
- Adaptability - Understands that different situations and levels may call for different skills / approaches, enjoys the challenge on unfamiliar tasks and is open to change
- Resilience - Pursues everything with energy, drive and seldom gives up before finishing, especially in the face of resistance, setbacks or target deadlines
- Self Assertion & Personal Impact - Manages a range of difficult situations. Confronts problems and remains resilient to setbacks. Accepts total responsibility for own area of work. Remains positive and focused. Makes a strong positive impression based
- Must possess a responsible and methodical attitude to work
- Must be open and honest and work at all times with integrity

**Desired Criteria**
- Previous experience with attachment sales would be advantageous

**Skills Needed**

Client Relationship Management, Communication, Managing Performance

**About The Company**

We believe our staff are our most valuable asset.

We appreciate the input of every member of the team and always strive to reward hard work and good performance.

Therefore, if you work at Dennison Commercials you can expect competitive rates of pay combined with an excellent benefits package including:
**Company Culture**
- Generous holiday entitlement
- Access to a pension scheme with generous employer contributions
- Healthca

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