Jcb Trainee Service Advisor

5 months ago

Ballyclare, United Kingdom Dennison Commercials Full time

**Role Overview & Location**:
Dennison JCB has an exciting new opportunity for you to join our team as a Full Time Trainee Service Advisor. This is an excellent entry-level opportunity for a person to grow your career with an extremely successful business and to develop your skillset by learning and working alongside our established Customer Service department.

This position will be based at our Dennison JCB Depot in Ballyhartfield, Templepatrick. The core hours of work will be 08:30 - 17:00 Monday to Friday; however, some flexibility will be expected outside of these hours as needed due to operational requirements.
- As an equal opportunities employer, Dennison JCB welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability._

**About The Role**

**Key Duties**:

- Assisting in the implementation of overall warranty procedures and policies in line with manufacturer guidelines
- Booking in service visits for customer machines (live link / customer call / engineer request / sales referral) including any additional work required with a full understanding of the product, system, customer account including pricing, programmes and any technical knowledge would be an advantage
- Completion of customer invoicing, with a clear understanding of customer accounts, all work that has been completed and when and where the escalation process would be brought in
- Taking responsibility for department growth and retail opportunities within your control, by understanding your product, customers & campaign awareness
- Proactively endorse the brand of Dennisons and JCB, by having a clear understanding of the history and heritage and how that can support loyalty in the culture
- Be aware of legislation around the role of aftersales to ensure all is adhered to e.g. health and safety, policies and procedures and statutory requirements.
- Other general administration duties, such as running various daily, weekly and monthly reports, updating customer database and general administrative duties.
- Ad hoc duties commensurate with the position

**Required Criteria**
- An excellent level of computer literacy is essential
- Possess excellent attention to detail and ensure accuracy of a very high standard
- Ability to communicate effectively (verbally and written) at all levels, both internally and externally, in a professional manner (must be confident with telephone communication)
- Excellent organisational skills with the ability to prioritise workload efficiently
- Be a fast learner
- Be organised, methodical, proactive and enthusiastic
- Have the ability to work as part of a team and be able to work on own initiative
- Have a warm, friendly and outgoing personality
- Be willing to accept change and have the ability to be flexible to adapt accordingly as business needs require
- Be open and honest at all times and always work with integrity
- Possess a willingness to learn and succeed
- Insist on the highest quality work
- Positive approach

**Desired Criteria**
- Experience of working within an administration role in a fast paced business setting would be advantageous

**Skills Needed**

Customer Relationship Management, Administrative skills, Organisational skills

**About The Company**

We believe our staff are our most valuable asset.

We appreciate the input of every member of the team and always strive to reward hard work and good performance.

Therefore, if you work at Dennison Commercials you can expect competitive rates of pay combined with an excellent benefits package including:
**Company Culture**
- Generous holiday entitlement
- Access to a pension scheme with generous employer contributions
- Healthcare benefits
- Retail discount scheme
- Cycle to Work Scheme
- Gym/Leisure Centre membership
- Death in service benefit
- Free on-site parking at all our sites
- Ongoing training and development opportunities with global brand manufacturer training
- Long Service recognition
- A friendly work atmosphere within a real team environment
- Long term career prospects

**Company Benefits**

Health insurance, Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Long service recognition

**Salary**

Not disclosed

  • Jcb Parts Advisor

    5 months ago

    Ballyclare, United Kingdom Dennison Commercials Full time

    **Job Role** Dennison JCB have an exciting opportunity for you to join our team as a Full Time Parts Advisor. **Hours & Location** This position will be based at our Dennison JCB Depot in Ballyhartfield, Templepatrick. The core hours of work will be Monday to Friday; 08:30 - 17:00, however, some flexibility will be expected outside of these hours as...

  • JCB Plant Maintenance Engineer

    2 weeks ago

    Ballyclare, United Kingdom Dennison Commercials Full time

    Job DescriptionJob RoleDennison JCB have an exciting opportunity for you to join our new team as a Full Time Plant Maintenance Engineer.  This will be a mobile position which will involve carrying out maintenance, repairs and services on customer’s machines to a high standard of quality and safety.As an equal opportunities employer, Dennison JCB welcomes...

  • Service Advisor

    5 months ago

    Ballyclare, United Kingdom Dennison Commercials Full time

    Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. We are currently recruiting a Customer Service Advisor to join the team at our Ballyclare Dealerpoint. **Hours of Work** This position will be based at our Main Ballyclare Depot and will be a 47 hour work week, with...

  • Service Advisor

    5 months ago

    Ballyclare, United Kingdom Dennison Commercials Full time

    Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. We are currently recruiting a Customer Service Advisor to join the team at our Ballyclare Dealerpoint. **Hours of Work** This position will be based at our Main Ballyclare Depot and will be a 47 hour work week, with...

  • Service Advisor

    1 month ago

    Ballyclare, United Kingdom Dennison Commercials Full time

    Job DescriptionDennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. We are currently recruiting a Customer Service Advisor to join the team at our Ballyclare Dealerpoint. Hours of WorkThis position will be based at our Main Ballyclare Depot and will be a 47 hour work week,...

  • Service Advisor

    3 weeks ago

    Ballyclare, United Kingdom Black Fox Solutions Full time

    Service Advisor RoleBlack Fox Solutions is seeking a skilled Service Advisor to join their team. As a Service Advisor, you will be the first point of contact for customers, providing exceptional customer service and ensuring their needs are met.Key Responsibilities:Confidently interact with customers to understand their service needs.Generate, amend, and...

  • Service Advisor

    2 weeks ago

    Ballyclare, United Kingdom Black Fox Solutions Full time

    Service Advisor RoleWe are seeking a skilled Service Advisor to join our team at Black Fox Solutions. As a Service Advisor, you will be the first point of contact for customers, providing exceptional service and ensuring their needs are met.Key Responsibilities:Generate, amend, and update service schedules to ensure efficient workflow.Manage vehicle and...

  • Valeter / Yard Person

    5 months ago

    Ballyclare, United Kingdom Dennison Commercials Full time

    Dennison JCB is the JCB dealer for construction, industrial and access equipment and generators across Northern Ireland and County Donegal. We have an exciting opportunity for you to join our team as a Full Time Valeter/Yard Person with some delivery van driving duties. - As an equal opportunities employer, Dennison JCB welcomes applicants regardless of...

  • Valeter / Yard Person

    5 months ago

    Ballyclare, United Kingdom Dennison Commercials Full time

    Dennison JCB is the JCB dealer for construction, industrial and access equipment and generators across Northern Ireland and County Donegal. We have an exciting opportunity for you to join our team as a Full Time Valeter/Yard Person with some delivery van driving duties. - As an equal opportunities employer, Dennison JCB welcomes applicants regardless of...

  • Parts Advisor

    5 months ago

    Ballyclare, United Kingdom Dennison Commercials Full time

    **Job Role** Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. We are currently recruiting for the above role to join the existing team at our Ballyclare dealerpoint. **Hours of Work** This position will be based at our Main Ballyclare Depot and will be a 45 hour work...

  • Service Desk Advisor

    2 weeks ago

    Ballyclare, United Kingdom Brook Street Recruitment Full time

    Job Title: Service Desk AdvisorJob Summary:We are seeking a highly skilled Service Desk Advisor to join our team at Brook Street Recruitment. As a Service Desk Advisor, you will be the first point of contact for customers, providing exceptional customer service and support.Key Responsibilities:Generate, amend, and update service schedules and send reminders...

  • Service Advisor

    4 weeks ago

    Ballyclare, United Kingdom Dennison Commercials Full time

    About the RoleWe are seeking a highly organized and customer-focused Service Advisor to join our team at Dennison Commercials Ltd. As a Service Advisor, you will be the first point of contact for customers, providing exceptional service and ensuring their needs are met.Key Responsibilities:Generate, amend, and update service schedules and send reminders to...

  • Service Advisor

    4 weeks ago

    Ballyclare, United Kingdom Dennison Commercials Full time

    About the RoleWe are seeking a highly organized and customer-focused Service Advisor to join our team at Dennison Commercials Ltd. As a Service Advisor, you will be the first point of contact for customers, providing exceptional service and ensuring their needs are met.Key Responsibilities:Generate, amend, and update service schedules and send reminders to...

  • Service Desk Advisor

    3 weeks ago

    Ballyclare, United Kingdom Brook Street Recruitment Full time

    Job Title: Service Desk AdvisorJob Summary: We are seeking a highly skilled Service Desk Advisor to join our team at Brook Street Recruitment.Key Responsibilities:* Provide exceptional customer service to clients* Manage and resolve service schedules and reminders* Maintain accurate records of vehicle and customer databases* Coordinate PSV appointments and...

  • Service Desk Advisor

    3 weeks ago

    Ballyclare, United Kingdom Brook Street Recruitment Full time

    Job Title: Service Desk AdvisorJob Summary: We are seeking a highly skilled Service Desk Advisor to join our team at Brook Street Recruitment.Key Responsibilities:* Provide exceptional customer service to clients, responding to their queries and resolving issues in a timely and professional manner.* Manage and maintain accurate records of customer...

  • Service Advisor

    5 months ago

    Ballyclare, United Kingdom Alison Gray Recruitment Full time

    **Alison Gray Recruitment are delighted to be hiring on behalf of a well-established, award-winning company for a Service Advisor in Ballyclare!** **Shift Pattern**: Please note this is on a rota basis: Monday - Thursday between 8:00am - 9:00pm Friday 8:00am - 6:00pm Saturday 7:00am - 3:00pm **What To Expect**: - Great base salary - Generous holiday...

  • Trainee Estimator

    5 months ago

    Ballyclare, United Kingdom RGM Vent Ltd Full time

    **TRAINEE ESTIMATOR** **Main purpose of job role**: As a Trainee Estimator, you will be responsible for assisting with the analysis of ductwork project specifications and assist with the preparation of cost estimates for ventilation projects. **KEY TASKS** Reporting to the Estimating Manager this role will involve: - read CAD/REVIT generated drawings and...

  • Accounts Assistant

    5 months ago

    Ballyclare, United Kingdom Dennison Commercials Full time

    Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. Our business offers new and used Volvo truck and bus sales, rental trucks and all aftermarket services, including all aspects of service, repair and parts provision. Encompassing Dennison JCB, we are also the official JCB...

  • Credit Controller

    5 months ago

    Ballyclare, United Kingdom Dennison Commercials Full time

    Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. Our business offers new and used Volvo truck and bus sales, rental trucks and all aftermarket services, including all aspects of service, repair and parts provision. Encompassing Dennison JCB, we are also the official JCB...

  • Service Advisor

    5 months ago

    Ballyclare, United Kingdom Dennison Commercials Full time

    Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. We are currently recruiting a Customer Service Advisor to join the team at our Ballyclare Dealerpoint. **Hours of Work** This position will be based at our Main Ballyclare Depot and will be a 47 hour work week, with...