Service Advisor

3 weeks ago


Ballyclare, United Kingdom Black Fox Solutions Full time
Service Advisor Role

Black Fox Solutions is seeking a skilled Service Advisor to join their team. As a Service Advisor, you will be the first point of contact for customers, providing exceptional customer service and ensuring their needs are met.

Key Responsibilities:
  • Confidently interact with customers to understand their service needs.
  • Generate, amend, and update service schedules to ensure efficient workflow.
  • Manage vehicle and customer databases to maintain accurate records.
  • Make outbound sales and customer care calls to build strong relationships with key clients.
  • Monitor and ensure work is on schedule in the vehicle workshop.
  • Liaise with the workshop foreman to plan jobs, optimize efficiency, and improve profitability.
  • Ensure customer satisfaction through excellent communication and service.

About You:
  • You have experience in customer service and administration.
  • You possess excellent organizational skills and are adaptable.
  • You have strong written and verbal communication skills.
  • You have a full driving license.

Why Work with Black Fox Solutions?

Black Fox Solutions is a leading commercial vehicles company dedicated to providing exceptional service to their customers. As a Service Advisor, you will be part of a dynamic team that values customer satisfaction and teamwork. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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