Service Desk Coordinator

4 weeks ago


Ballyclare, United Kingdom Brook Street Recruitment Full time
Service Desk Advisor

Brook Street Recruitment is seeking a highly skilled Service Desk Advisor to join our client's team in Ballyclare. As the first point of contact for customers, you will be responsible for providing exceptional service and support.

Key Responsibilities:
  • Provide timely and effective support to customers via phone, email, and in-person
  • Generate, amend, and update service schedules and send reminders
  • Manage vehicle and customer databases, booking PSV appointments, and issuing workshop job cards
  • Process and close out workshop job cards, assist with invoicing, and make outbound sales and customer care calls
  • Liaise with Workshop Foreman for job planning, ensuring efficiency and profitability
  • Contact customers to inform them of additional work required and provide accurate quotations
  • Perform general administration duties, such as running reports, scanning and filing paperwork, and record archiving
Requirements:
  • GCSE Level education, with strong English and Maths skills
  • Strong communication skills, both written and verbal
  • Proficient in Microsoft Suite

Please send your CV to Colleen Farquharson via the apply link. Brook Street Recruitment is proud to support the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.


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