Service Desk Support Specialist

2 weeks ago


Ballyclare, United Kingdom Brook Street UK Full time
Job Description


Brook Street UK is seeking a skilled Service Desk Administrator to join their team. As the first point of contact for customers, the successful candidate will be responsible for greeting them in a courteous manner and interpreting their requirements.

  • Generating, amending and updating service schedules and sending reminders
  • Vehicle and customer database management
  • Booking PSV appointments
  • Issuing workshop job cards and monitoring progress of vehicles in workshop
  • Processing and closing out workshop job cards and assisting with invoicing
  • Making outbound sales and customer care calls and managing key customer relationships
  • Creating maintenance contract quotes and selling maintenance contracts
  • Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
  • Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
  • Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
  • Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing


Candidates should have strong communication skills, both written and verbal, and be proficient in Microsoft Suite. A GCSE level education in English and Maths is also required.


The role involves working a variety of shifts, including late finishes and Saturdays. Please send CV to Colleen Farquharson via the apply link.

Brook Street UK is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street UK, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street UK website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street UK will interview the best candidates from within that group.


JBRP1_UKTJ



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