Jcb Service Advisor

4 days ago

Ballyclare, United Kingdom MYM Recruitment Full time

MYM Recruitment are excited to be working with our new Newry client. They now wish to recruit a highly driven **JCB Service Advisor** to join their busy Ballyclare Depot. This is an excellent opportunity for a person to grow your career with an extremely successful business and to develop your skillset by learning and working alongside our established team.

**Key Duties/Responsibilities include but may not be limited to**:

- Completion of customer invoicing in a timely fashion ensuring accuracy throughout and meeting targets set.
- Dealing with invoice queries and chasing up information.
- Producing reports as and when required on invoicing progress, queries etc.
- Following up with cash sale customers.
- Liaising with our accounts department to set up customer accounts.
- Booking in service visits for customer machines.
- Liaising with the Service Manager to maximise efficiency regarding engineer planning.
- Informing customers of any additional work required, providing accurate quotations and closing sales opportunities by gaining customer authority to complete the work.
- Proactively contact customers regarding requirements and to follow up on satisfaction with our service.
- Proactively building strong, positive long term relationships with customers.
- Collating and reporting on feedback gained from customers.
- Ensuring customer details are updated and correct in the system and adding new customer details in a timely fashion.
- Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing.
- Ad hoc duties commensurate with the position.

**Essential Criteria**:

- Experience of working in a fast paced customer service, administration role
- Attention to detail and a very high degree of accuracy is essential
- Excellent organisational and prioritisation skills
- An excellent level of computer proficiency
- Excellent customer service skills
- Ability to work as part of a team
- Ability to communicate effectively at all levels, both internally and externally, in a professional manner
- Being accountable
- A full driving licence
- Be self-motivated, proactive and have the ability to work on their own initiative
- Have the ability to prioritise effectively and be highly organised

**Salary**: £26,000.00-£28,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: JO4762

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