Customer Interaction Assistant

6 months ago

Atherstone, United Kingdom Aldi Full time

With so much going on, it's a great time to join our Customer Interaction team.

As a Customer Interaction Assistant, you will be highly organised and able to think on your feet.

You'll be confident in providing knowledge and insights to support decision making, and will be a great multitasker; remaining calm under pressure and delivering work on time, in budget, and to a high standard. You’ll manage the accurate flow of information in and out of the department in an efficient and discreet way.

Importantly, you’ll be a strong communicator who can nurture great relationships and act as the ‘go to’ person for Customer Interaction teams and the wider Business.

We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. And to keep on top of that wave, our customer interaction teams have to do something pretty special to keep our customers coming back for more.

Fancy being a key part of the team behind some of the most effect advertising in the UK right now? We’re looking for a strategically minded individual to help us push our advertising to even greater heights. We’ve got a maternity cover vacancy and we’re looking for someone who can hit the ground running

Are you self-motivated, used to working in a high pressure, time sensitive environment with the ability to manage multiple projects simultaneously? Then this is an opportunity not to miss. As the UK’s 4th biggest supermarket, we’re committed to delivering high-quality products and exceptional value to our customers.

Working with multiple stakeholders across the business you will be responsible for understanding products and category strategies, and then developing relevant content, mapped out against the consumer mindset for the wider marketing team to utilise.

You will manage the day-to-day workload with our agency partner, ensuring it is delivered on time, to the brief and in budget, whilst making sure creative is on brand and delivering key messaging.

Working closely with the marketing manager you’ll manage all aspects of campaign planning across the year, working on multiple work streams to deliver the annual plan plus ad hoc projects as required.

**Your New Role**:

- Insight analysis and brief writing
- Coordination of multiple campaigns and timelines
- Stakeholder Communications
- Project Management
- Creation and delivery of key presentations to multiple stakeholders
- Post campaign analysis
- Developing close relationships within the Marketing and wider MarComms function to ensure an aligned approach across campaigns
- Developing close relationships with Buying teams and key areas such as CR
- Making proactive recommendations for campaigns
- Managing delivery of our agency partners
- Deal with day to day activities that arrive in the marketing department.
- Strong understanding of the business KPIs and objectives

**About You**:

- Good understanding and experience of managing, delivering, and reporting of marketing campaigns
- Experience in brief writing and data / insight analysis
- Customer focused/passionate about learning about the customer
- A demonstrable record of managing delivery from agencies
- Excellent project management skills
- Experience managing a team
- Highly organised
- A natural skill for attention to detail
- Interest in creativity and innovation
- Strong written and spoken communication skills.
- Must be detail orientated, deadline driven and able to multi-task.
- Clear communicator
- Ability to work independently and part of a wider, growing team
- Proficient in Microsoft

**What You’ll get in Return**:

- Salary starting £36,080 rising to £40,135
- Permanent
- Monday to Friday, 8:00am to 4:30pm, with the opportunity of 2 days a week remote working
- 5 weeks’ annual leave plus Bank Holidays
- In office flexi-time
- Full training provided
- Pension scheme
- Private employee medical insurance after 4 years
- Company sick pay scheme
- Company maternity and adoption pay after 1 year and paternity leave pay after 2 years
- Long service rewards
- Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs
- Access to a free,24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16)
- Aldi is an equal opportunities employer. We’re committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect._

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