Customer Interaction Assistant

6 months ago

Atherstone, United Kingdom Aldi Full time

With so much going on, it's a great time to join our Customer Interaction team.

As a Customer Interaction Assistant, you will be highly organised and able to think on your feet.

You'll be confident in providing knowledge and insights to support decision making, and will be a great multitasker; remaining calm under pressure and delivering work on time, in budget, and to a high standard. You’ll manage the accurate flow of information in and out of the department in an efficient and discreet way.

Importantly, you’ll be a strong communicator who can nurture great relationships and act as the ‘go to’ person for Customer Interaction teams and the wider Business.

We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. And to keep on top of that wave, our customer interaction teams have to do something pretty special to keep our customers coming back for more.

We now have a fantastic opportunity available for a communications professional to join our Corporate PR/Communications team at Aldi.

You will support the management of our proactive communications programme and deliver exciting campaigns in partnership with our PR agencies. From opening news stores across the UK to hitting sustainability milestones, you will help to tell Aldi’s story of growth, innovation and success.

Working collaboratively with every department across Aldi, you will be responsible for effectively communicating exciting business news to media and customers.

**Your New Role**:

- Supporting the management of the proactive communications programme - actively seeking news stories from across the business, writing press releases, and ensuring they land successfully with media and customers
- Delivering and managing wider Aldi campaigns
- Proactively managing the communications for our new store openings programme
- Occasional event management
- Liaising and building strong relationships with key stakeholders of all levels across the business, including our Sustainability, Social Media, Marketing and Buying Teams
- Managing our agencies to ensure timely delivery and accuracy of materials
- Proactively managing potential risks to Aldi
- Monitoring and controlling adherence to deadlines
- Coming up with proactive ideas and campaigns
- Assisting with the creation of briefs and communications materials
- Supporting the delivery of the departmental strategy as required

**About You**:

- A PR/Communications/Journalism background
- Relevant Marketing, PR, or Journalism qualifications
- Strong copywriting skills
- Experience working for an in-house PR team or in Journalism
- Highly organised with an excellent attention to detail
- Able to investigate, analyse and challenge appropriately
- Able to manage a varied workload, conflicting deadlines and multiple projects simultaneously
- Ability to work individually and as part of a wider team
- Positive can-do attitude
- Ability to work in a fast paced environment
- Proactive and able to use initiative
- Professional work experience in Communications/PR
- A good eye for a news story
- A positive attitude
- Confident communicator
- Able to manage a varied workload and multiple projects simultaneously
- Ability to work individually and as part of a wider team
- Basic Microsoft Word, Excel and PowerPoint skills

**What You’ll Get in Return**:

- Salary starting from £36,080 rising to £42,135
- Monday to Friday, 8am to 4:30pm, with the opportunity of 2 days a week remote working
- 5 weeks’ annual leave plus Bank Holidays
- In office flexi-time
- Full training provided
- Pension scheme
- Private employee medical insurance after 4 years
- Company sick pay scheme
- Company maternity and adoption pay after 1 year and paternity leave pay after 2 years
- Long service rewards
- Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs.
- Access to a free,24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16)

Aldi is an equal opportunities employer. We’re committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect.

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