Customer Interaction Administrator

5 months ago

Atherstone, United Kingdom Aldi Full time

With so much going on, it's a great time to join our Customer Interaction team.

As a Customer Interaction Administrator, you’ll play a key role in supporting teams in understanding our customers and the way they shop.

This will involve day to day organisational work, as well as data processing and analysis, so naturally you will need to be efficient and well organised. You'll bring enthusiasm, and your ability to think on your feet and remain calm under pressure will mean you really fit in.

We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. And to keep on top of that wave, our customer interaction teams have to do something pretty special to keep our customers coming back for more.

ALDI are looking to recruit an eCommerce Merchandising Administrator to work within the customer interaction team and work across aldi.co.uk and aldi.ie merchandising Non-Food Specialbuy products.

This is an ideal opportunity for a driven and capable individual with excellent problem solving and interpersonal skills and an interest in websites or product merchandising. The role will report into the Customer Interaction Manager and will efficiently support the Non-Food Specialbuy website team whilst contributing to a co-operative working environment.

**Your New Role**
- Work in an exciting fast-paced environment
- Be responsible for 1 in 3 weekly product go lives across two websites and apps
- Use multiple data sources to write copy and get products website and customer ready
- Support visual merchandising tasks
- Be responsible for attributes/facets
- Feed into processes to build efficiencies within the product go live process
- Work closely with with National Buying, marketing agencies and technical service providers

**About You**
- Excellent communication and interpersonal skills
- Experience working with multiple data sources and flexible thinking.
- Confident user of MS Office suite including advanced excel skills
- Excellent time management and organisation with a high level of attention to detail and accuracy
- Ability to work independently and proactively but also be a supportive team member
- Be self-motivated
- Copy writing experience
- eCommerce/website/merchandising experience

**What You Get In Return**
- Starting salary £25,100 rising to £30,875
- Monday to Friday, 8am to 4:30pm, with the opportunity of 2 days a week remote working
- 5 weeks’ annual leave plus Bank Holidays
- In office flexi-time
- Full training provided
- Pension scheme
- Private employee medical insurance after 4 years
- Company sick pay scheme
- Company maternity and adoption pay after 1 year and paternity leave pay after 2 years
- Long service rewards
- Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs.
- Access to a free,24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16)

Aldi is an equal opportunities employer. We’re committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect.

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