Customer Interaction Assistant
7 months ago
With so much going on, it's a great time to join our Customer Interaction team.
As a Customer Interaction Assistant, you will be highly organised and able to think on your feet.
You'll be confident in providing knowledge and insights to support decision making, and will be a great multitasker; remaining calm under pressure and delivering work on time, in budget, and to a high standard. You’ll manage the accurate flow of information in and out of the department in an efficient and discreet way.
Importantly, you’ll be a strong communicator who can nurture great relationships and act as the ‘go to’ person for Customer Interaction teams and the wider Business.
We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. And to keep on top of that wave, our customer interaction teams have to do something pretty special to keep our customers coming back for more.
Ever wondered what it would be like to work for one of social medias most loved brands? Well now’s your opportunity to find out We are offering a rare opportunity to join _‘Aldi Admin’_ at our Atherstone HQ, where no two days are the same and legal are on speed-dial.
The opportunity is perfect for someone who likes to push creative boundaries and intrinsically thinks outside the box. You’ll also be a social media native who understands what makes our audience tick across each platform and has the skills to turn data into actionable insights.
**Your New Role**:
- Working with the social media agency to develop monthly content plans across all primary platforms
- Presenting social media plans to key stakeholders within the business, and providing recommendations on social media best practice
- Capturing imagery and video content for our Instagram and TikTok channels
- Reviewing all BAU content and feeding back to the social media agency
- Reporting on campaign performance, including learnings and recommendations for next steps
- Reporting on social listening, and identifying key trends in user behaviours
- Keeping on top of social media trends, and being at the forefront of platform updates
**About You**:
- Substantial experience in a social media role, ideally within a fast-paced retail environment
- Has an agile mindset, understanding the important of working in a fast paced, reactive environment
- Has a proven track record of delivering campaigns that create talkability
- A solid understanding of best practice delivery across social platforms, including but not exclusive to: Facebook, Instagram, X, TikTok and Pinterest
- Loves developing amazing creative content but also has a thirst for the data and insights
- Has proactive approach with an excellent eye for detail
- Knows what a good brief looks like and how to get the best from agency partners
- Has the ability to shoot and edit mobile phone content
- Knows how to network across the business to find the best content hooks
- Has a working knowledge of using Sprinklr or similar social media management tool
- Understanding of social media KPIs and how to translate reports into actionable outcomes
- Ability to work cooperatively in a fast-paced environment
- Is on the pulse when it comes to social media trends
- A-Level or equivalent
- Has a great sense of humour
**What You’ll get in Return**:
- Salary starting £36,080 rising to £42,135
- 12-month fixed term contract
- Monday to Friday, 8:00am to 4:30pm, with the opportunity of 2 days a week remote working
- 5 weeks’ annual leave plus Bank Holidays
- In office flexi-time
- Full training provided
- Pension scheme
- Private employee medical insurance after 4 years
- Company sick pay scheme
- Company maternity and adoption pay after 1 year and paternity leave pay after 2 years
- Long service rewards
- Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs
- Access to a free,24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16)
- Aldi is an equal opportunities employer. We’re committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect._
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Customer Interaction Assistant
7 months ago
Atherstone, United Kingdom Aldi Full timeWith so much going on, it's a great time to join our Customer Interaction team. As a Customer Interaction Assistant, you will be highly organised and able to think on your feet. You'll be confident in providing knowledge and insights to support decision making, and will be a great multitasker; remaining calm under pressure and delivering work on time, in...
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Customer Interaction Assistant
7 months ago
Atherstone, United Kingdom Aldi Full timeWith so much going on, it's a great time to join our Customer Interaction team. As a Customer Interaction Assistant, you will be highly organised and able to think on your feet. You'll be confident in providing knowledge and insights to support decision making, and will be a great multitasker; remaining calm under pressure and delivering work on time, in...
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Atherstone, United Kingdom Aldi Full timeWith so much going on, it's a great time to join our Customer Interaction team. As a Customer Interaction Assistant, you will be highly organised and able to think on your feet. You'll be confident in providing knowledge and insights to support decision making, and will be a great multitasker; remaining calm under pressure and delivering work on time, in...
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Customer Interaction Assistant
7 months ago
Atherstone, United Kingdom Aldi Full timeWith so much going on, it's a great time to join our Customer Interaction team. As a Customer Interaction Assistant, you will be highly organised and able to think on your feet. You'll be confident in providing knowledge and insights to support decision making, and will be a great multitasker; remaining calm under pressure and delivering work on time, in...
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