Customer Service Representative
2 months ago
Adecco UK Limited is a leading provider of customer service solutions, dedicated to delivering exceptional support to their clients. With a strong commitment to quality and customer satisfaction, they foster a dynamic and inclusive work environment that encourages professional growth and development.
About The JobWe are seeking a skilled and enthusiastic Customer Service Agent to join their team. As a Customer Service Agent, you will be responsible for providing top-notch customer service, administration, and general support across various communication channels. Your main duties will include handling customer inquiries, documenting interactions accurately, managing service requests, and acting as a liaison between customers and internal departments.
Key Responsibilities:- Provide exceptional customer service via various communication methods
- Handle customer inquiries and ensure timely follow-through
- Document customer interactions and tasks accurately
- Update customers and associated departments on service/access requests
- Assist with reports and spreadsheets, ensuring accurate input
- Support new starters with induction and training
- Maintain and achieve KPIs, objectives, and customer satisfaction measures
- Represent the organisation professionally and act with utmost integrity
- Follow all quality assurance and customer service/training guidelines
- Be flexible to work occasional overtime during busy periods
- Actively engage in continuous improvement and sustainability initiatives
- Maintain positive working relationships with multiple functions
- Previous customer service experience preferred
- Excellent communication and problem-solving skills
- Strong attention to detail and ability to multitask
- Ability to work well in a team and adapt to changes
- Proficiency in using CRM systems and Microsoft Office Suite
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