Customer Service Representative

2 months ago


Atherstone, Warwickshire, United Kingdom Adecco UK Limited Full time
About Our Client

Adecco UK Limited is a leading provider of customer service solutions, dedicated to delivering exceptional support to their clients. With a strong commitment to quality and customer satisfaction, they foster a dynamic and inclusive work environment that encourages professional growth and development.

About The Job

We are seeking a skilled and enthusiastic Customer Service Agent to join their team. As a Customer Service Agent, you will be responsible for providing top-notch customer service, administration, and general support across various communication channels. Your main duties will include handling customer inquiries, documenting interactions accurately, managing service requests, and acting as a liaison between customers and internal departments.

Key Responsibilities:
  • Provide exceptional customer service via various communication methods
  • Handle customer inquiries and ensure timely follow-through
  • Document customer interactions and tasks accurately
  • Update customers and associated departments on service/access requests
  • Assist with reports and spreadsheets, ensuring accurate input
  • Support new starters with induction and training
  • Maintain and achieve KPIs, objectives, and customer satisfaction measures
  • Represent the organisation professionally and act with utmost integrity
  • Follow all quality assurance and customer service/training guidelines
  • Be flexible to work occasional overtime during busy periods
  • Actively engage in continuous improvement and sustainability initiatives
  • Maintain positive working relationships with multiple functions
Requirements:
  • Previous customer service experience preferred
  • Excellent communication and problem-solving skills
  • Strong attention to detail and ability to multitask
  • Ability to work well in a team and adapt to changes
  • Proficiency in using CRM systems and Microsoft Office Suite


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