Customer Service Representative

4 weeks ago


Atherstone, Warwickshire, United Kingdom Pavers Shoes Full time

About Pavers Shoes

We're a growing, profitable business with family values and green credentials, offering a friendly and engaging work environment where you can make a real difference and feel valued.

Job Summary

We're seeking a Customer Advisor to join our team at Dobbies Garden Centre in Atherstone near Nuneaton. As a Customer Advisor, you'll be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily KPIs.

Key Responsibilities

  • Deliver exceptional customer service and provide genuine, honest, and knowledgeable advice on our products.
  • Advise customers on shoe care and accessories to complement their needs.
  • Support the maintenance of store standards, product placements, and stockroom.
  • Be a team player and maintain a friendly, engaging, and positive attitude.

What We Offer

  • A competitive hourly rate of £11.70 (21+), £9.60 (18-20), and £7.85 (16-17).
  • Generous Staff Discount scheme, some of which can be shared with your family and friends.
  • Holiday Entitlement which increases with service.
  • Company Contribution Pension.
  • Access to the Pavers Foundation and Pavers Academy.
  • Access to wellbeing and financial support through RetailTRUST.

Requirements

  • Previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment.
  • A 'can do' attitude, passion for great customer service, and enjoyment of working in a fast-paced and fun environment.


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