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Customer Service Representative

1 month ago

Atherstone, Warwickshire, United Kingdom Adecco UK Limited Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team at Adecco UK Limited. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and their customers.

Key Responsibilities:
  • Provide outstanding customer service via various communication methods
  • Handle customer inquiries and ensure timely follow-through
  • Document customer interactions and tasks accurately
  • Update customers and associated departments on service/access requests
  • Assist with reports and spreadsheets, ensuring accurate input
  • Support new starters with induction and training
  • Maintain and achieve KPIs, objectives, and customer satisfaction measures
  • Represent the organisation professionally and act with utmost integrity
  • Follow all quality assurance and customer service/training guidelines
  • Be flexible to work occasional overtime during busy periods
  • Actively engage in continuous improvement and sustainability initiatives
  • Maintain positive working relationships with multiple functions
Requirements:
  • Previous customer service experience preferred
  • Excellent communication and problem-solving skills
  • Strong attention to detail and ability to multitask
  • Ability to work well in a team and adapt to changes
  • Proficiency in using CRM systems and Microsoft Office Suite

If you are a highly motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Apply now and take the first step towards a rewarding career with Adecco UK Limited.