Medical Receptionist

5 days ago


Newcastle upon Tyne, United Kingdom St Anthony’s Health Centre Full time

The receptionist is usually the first point of contact with the surgery. They should project a positive and welcoming image of the practice. Their role is a mixture of customer service and administrative duties. They work as part of a team under the supervision of the Reception Manager Aim of the Post To help patients access the services provided by the practice in an efficient and effective manner.

To support the rest of the practice team in carrying out their duties. To act as a focal point for all communication within the practice internally and externally. Main Duties and Responsibilities Appointments: Explain the appointment system to patients and help make the most appropriate appointment for their needs. Using the computer, make and alter appointments and record patient arrival.

Keep patients informed of any delays. Prioritise patients who may need to be seen more urgently than their appointment time. Deal with requests at the desk for immediate attention. Monitor the rate of DNAs and report to PM.

A key development here is the introduction of a new access system. The receptionists working in the appointment team will be required to help patients understand and use an online triage system. Signposting: Following a protocol written by medical team, signpost patients to community pharmacy (and other appropriate services) when necessary. Telephone: answering/transferring/making calls quickly and efficiently and in a professional manner.

Maintaining the back office function of a cloud based VOIP telephone system, including running reports, and changing call flows. Know what to do if any part of the system fails. Understand and maintain the connection between sms messaging and telephone system. Messages: receiving, recording and passing on accurate messages for any member of primary care team with an appropriate degree of urgency.

Preparing patient summaries for visiting doctor. Alerting duty doctor to urgent requests. Computer: adhere to practice security policy with regard to use of computer system (logging in and out, changing user, keeping screens turned away from public view, secure disposal of printed output. Accurate data entry and retrieval as agreed by Practice Manager.

**Mail**: Make sure the post is prepared for collection by the post service on a daily basis. Return wrongly addressed mail to sender. Records: keeping medical records in appropriate order, up to date filing in chronological/alphabetical order of correspondence and record folders. Preparation of records for surgery consultation when necessary.

**Set up rules within Outlook. Data Entry**: coding clinical data to patient computer record following written guide by GPs. Tagging and Sorting: preparing notes for new patients who have joined the list (transferring from old Lloyd George format to A4 format). Confidential Waste: making sure all confidential waste is kept in secure container for collection by shredding company.

**Stationery and Other Supplies**: keeping adequate stock in reception and consultation rooms of all NHS and other office stationery and supplies. Keeping adequate stock in reception and consultation rooms of specimen containers. Specimens: to ensure all specimens are logged onto computer prior to despatch to laboratory. Ensure patient details are correct on both form and container.

Check refridgerator daily for specimens stored overnight. Ensure specimens are handed to courier twice daily. Ambulance Bookings: to order ambulance bookings using the web based system to enable patient transport to hospital. If necessary organise ambulance by telephone in emergency situation.

**Interpreting Service**: booking interpreters for non English speaking patients and accessing language line as necessary. Patient Information: Act as a resource for patients seeking information on local and or health issues. Be aware of appropriate sources of such information. Building: open, close, alarm building if necessary.

Keep working area tidy. Keep waiting room tidy between surgeries. Make sure consultation rooms are checked and ready for surgeries Complaints: assist patients to access in house complaints procedure if necessary. This list of duties is not exhaustive, receptionists are likely to be asked to help out in many ways, and are expected to support doctors and other members of the team by responding efficiently to any reasonable request for assistance.

Receptionists must deal with requests and enquiries from patients in an efficient but respectful manner observing absolute confidentiality.


  • Medical Receptionist

    3 weeks ago


    Newcastle upon Tyne, United Kingdom Newcastle Medical Centre Full time

    Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. - Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Administration - To have a thorough knowledge of...

  • Medical Receptionist

    4 weeks ago


    Newcastle upon Tyne, United Kingdom Newcastle Medical Centre Full time

    Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. - Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Administration - To have a thorough knowledge of...

  • Medical Receptionist

    4 weeks ago


    Newcastle upon Tyne, United Kingdom Prospect Medical Group Full time

    We are looking for a Medical Receptionist to join our team to provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the practice and to portray the practice in the highest possible professional...

  • Medical Receptionist

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle Medical Centre Full time

    Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.Administration To have a thorough knowledge of all...

  • Medical Receptionist

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle Medical Centre Full time

    Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.Administration To have a thorough knowledge of all...

  • Medical Receptionist

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Benfield Park Medical Group Full time

    We are seeking a friendly, conscientious person who can work under pressure efficiently and productively. They must be committed to providing excellent patient care, reliable with a professional approach to work.This part time post, competitive salary (£9.50 per hour)For an informal discussion about the post or to organise an informal visit please contact...

  • Medical Receptionist

    4 weeks ago


    Newcastle upon Tyne, United Kingdom Mallard Medical Practice Full time

    Job responsibilities Mallard Medical Practice Job Description JOB TITLE: Receptionist REPORTS TO: Reception Manager HOURS: 37.5 hours per week Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project...

  • Medical Receptionist

    3 weeks ago


    Newcastle upon Tyne, United Kingdom Denton Turret Medical Centre Full time

    The post-holder will: - Act as first point of contact for all patients and/or visitors to the practice, ensuring a courteous and professional reception service is provided to patients and any other visitors to the Practice. - Support colleagues in providing an effective and efficient practice administration function, with particular regard to coding, GP...

  • Medical Receptionist

    4 weeks ago


    Newcastle upon Tyne, United Kingdom North of England Commissioning Support Full time

    We are a busy GP practice based in Byker and have a vacancy for a medical receptionist to join our dedicated team. The successful applicant will be required to provide full administrative support to the Practice to enable the medical and nursing staff to provide an effective, efficient, and caring service to the practice population. The reception area at...


  • Kingston upon Hull, United Kingdom The Avenues Medical Centre Full time

    **Job Tittle**: Medical Practice Receptionist **Location**: The Avenues Medical Centre **Practice opening hours**: Monday to Friday between 8:00 and 18:30 **Position Type**: Permanent, Part/time up to 25 hours a week **Working hours**: Rota to be discussed during interview. **Salary**:£11.44 per hour - **Flexibility is essential to cover sickness and...

  • Medical Receptionist

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom North of England Commissioning Support Full time

    Looking for a new opportunity? Come and join us at the Walker Medical Group, Newcastle upon Tyne.Medical Receptionist required.We are a friendly, innovative, forward looking Practice. List size of 10,800 6 Partners, 1 salaried GP Skilled nursing team comprising of two nurse practitioners, 4 practice nurses and 3 health care assistants Reception and admin...

  • Medical Receptionist

    2 weeks ago


    Newcastle, United Kingdom Wolstanton Medical Centre Full time

    The following are the core responsibilities of a medical receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer incoming...

  • Medical Receptionist

    4 weeks ago


    Stratford-upon-Avon, United Kingdom Rother House Medical Center Full time

    Rother House Medical Centre is a well established practice located in the heart of Stratford - Upon - Avon that strives for excellence in patient care. The practice is looking for a full or part time Medical Receptionist. Experience working in a practice is advantageous however it is not essential. Full on the job training will be provided. Duties will...

  • Medical Receptionist

    2 weeks ago


    Newcastle upon Tyne, United Kingdom Stephenson Park Health Group Full time

    Job summary Our clinical system is SystmOne. Main duties of the job Overview of your organisation Stephenson Park Health Group operates across 3 sites looking after a practice list size of nearly 19000 patients. We have an extensive multidisciplinary team comprising of Doctors, Advanced Nurse Practioners, Practice Nurses, Physicians Associates, Mental...

  • Medical Receptionist

    4 weeks ago


    Newcastle upon Tyne, United Kingdom Brunton Park Health Centre Full time

    **Key Result Areas & Main Duties** **Administration** The post-holder will: - Have a thorough knowledge of all Practice procedures - Work in accordance of written protocols - Photocopy as requested - Assist with the gathering of statistics and information when required - Open all post and courier deliveries, date stamping and sorting efficiently -...


  • Stratford-upon-Avon, United Kingdom Meon Medical Centre Full time

    **Part Time - 19 hours a week** We are a small but rapidly growing, rural, dispensing GP practice. We have the privilege of working in a modern purpose built premises located in beautiful rural South Warwickshire. Our growing GP practice is just 10 minutes drive south from Stratford upon Avon. **Medical Receptionist/Administrator** We require an...

  • Medical Receptionist

    3 weeks ago


    Newcastle upon Tyne, United Kingdom St. Anthony's Health Centre Full time

    **ob summary** An exciting opportunity has arisen to join the reception team at St Anthony's Health Centre. Applications are welcome from experienced receptionists who have already undergone training in care navigation. Applicants without directly relevant experience would need to be able to demonstrate exceptional communication skills and have the ability...

  • Medical Receptionist

    3 weeks ago


    Stratford-upon-Avon, United Kingdom Bridge House Medical Centre Full time

    Bridge House Medical Centre is looking to employ an enthusiastic self-motivated individual with excellent communication skills who will be organised and able to work efficiently while providing a welcoming and compassionate service to our patients. Duties will include to name a few: 1. Book appointments with sufficient information to retrieve medical...

  • Medical Receptionist

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom White Medical Group Full time

    We are looking for an enthusiastic and motivated Reception/Dispenser to join our team, working at our main site in Ponteland, and into our Branch site at Wylam.White Medical Group has a patient list size of over 8,000 across 2 sites, the main site in the centre of Ponteland and our Branch site in Wylam.We are a high achieving GMS practice, with a friendly,...

  • Medical Receptionist

    2 weeks ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Brunton Park Health Centre Full time

    Key Result Areas & Main DutiesAdministrationThe post-holder will: Have a thorough knowledge of all Practice procedures Work in accordance of written protocols Photocopy as requested Assist with the gathering of statistics and information when required Open all post and courier deliveries, date stamping and sorting efficiently Accurately scan letters and...