Medical Receptionist
4 weeks ago
About The Hythe Medical Centre
We are a friendly GP surgery working over two sites in Staines, committed to providing high-quality healthcare services to our patients. We are seeking a reliable and motivated individual to join our reception team as a Medical Receptionist.
Key Responsibilities
- Booking patient appointments and managing the practice appointment system
- Processing personal, telephone, and e-requests for appointments
- Answering incoming phone calls, transferring calls, or dealing with callers' requests appropriately
- Signing patients to the correct service
- Initiating contact with and responding to requests from patients, team members, and external agencies
- Coding data on EMIS
- Photocopying documentation as required
- Data entry of new and temporary registrations and relevant patient information
- Inputting data into patients' healthcare records as necessary
- Directing requests for information, SAR, insurance/solicitors letters, and DVLA forms to the administrative team
- Managing all queries in an efficient manner
- Carrying out system searches as requested
- Maintaining a clean, tidy, effective working area at all times
- Monitoring and maintaining the reception area and notice boards
- Supporting clinical staff with general tasks as requested
Secondary Responsibilities
- Participating in audit as directed by the audit lead
- Supporting administrative staff, providing cover during staff absences
- Scanning patient-related documentation and attaching scanned documents to patients' healthcare records
- Completing opening and closing procedures in accordance with the duty rota
- Supporting the Pharmacy Care Co-ordinator in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
- Ordering and monitoring stationery supplies
Person Specification
Qualifications
- Experience of working in a fast-paced role
Desirable
- Experience of working in a GP practice
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