Receptionist

Job summary

Weare a friendly GP surgery working over two sites in Staines and we are lookingfor a reliable and motivated individual to join our reception team.

Candidates will need to have excellentcommunication skills and be computer literate. We are looking for someone whois confident in their ability, hardworking and someone who is eager to learnand shows initiative. Previous experience of working within a GP Practice would be helpful.

Main duties of the job

Key Responsibilities:

Booking patient appointments Scanning documents into Docman Referrals Manage out-going prescriptions Dealing with patient enquiries New-Patient registrations Other admin duties as required

The post holder will:

Have knowledge of IT clinical Systems EMIS Web, DOCMAN and Microsoft Office Polite telephone manner An ability to work to deadlines Working as a team member

About us

We are a friendly practice looking for a receptionist to join our team. We have a patient list size 8400.

Job description

Job responsibilities

Job Summary:

Tobe responsible for undertaking a wide range of reception duties and theprovision of general support to the multidisciplinary team. Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients asrequired. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers.

Allstaff at The Hythe Medical Centre have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitude and positive action towardsED&I creates and environment where all individuals are able to achievetheir full potential. Creating such an environment is important for threereasons: it improves operational effectiveness, it is morally the right thingto do, and it is required by law.

Patients and their families have the right to betreated fairly and be routinely involved in decisions about their treatment andcare. They can expect to be treated with dignity and respect and will not bediscriminated against on any grounds including age, disability, genderreassignment, marriage and civil partnership, pregnancy and maternity, race,religion or belief, sex or sexual orientation. Patients have a responsibilityto treat other patients and our staff with dignity and respect.

Staff have the right to betreated fairly in recruitment and career progression. Staff can expect to workin an environment where diversity is valued and equality of opportunity ispromoted. Staff will not be discriminated against on any grounds including age,disabilitygenderreassignment, marriage and civil partnership, pregnancy and maternity, race,religion or belief, sex or sexual orientation. Staff have a responsibility toensure that you treat our patients and their colleagues with dignity andrespect.

Safety, Health,Environment and Fire (SHEF)

This practice is committed to supporting andpromoting opportunities to for staff to maintain their health, well-being andsafety. You have a duty to take reasonable care of health and safety at workfor you, your team and others, and to cooperate with employers to ensure compliancewith health and safety requirements. All personnel are to comply with theHealth and Safety at Work Act 1974, Environmental Protection Act 1990,Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and otherstatutory legislation.

Confidentiality

Thispractice is committed to maintaining an outstanding confidential service.Patients entrust and permit us to collect and retain sensitive informationrelating to their health and other matters, pertaining to their care. They doso in confidence and have a right to expect all staff will respect theirprivacy and maintain confidentiality at all times. It is essential that if, thelegal requirements are to be met and the trust of our patients is to beretained that all staff protect patient information and provide a confidentialservice.

Quality & Continuous Improvement (CI)

Topreserve and improve the quality of our output, all personnel are required tothink not only of what they do, but how they achieve it. By continually re-examiningour processes, we will be able to develop and improve the overall effectivenessof the way we work. The responsibility for this rests with everyone workingwithin the practice to look for opportunities to improve quality and share goodpractice.

Thispractice continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. Wepromote a culture of continuous improvement, where everyone counts and staffare permitted to make suggestions and contributions to improve our servicedelivery and enhance patient care.

Induction Training

On arrival at thepractice all personnel are to complete a practice induction programme; this ismanaged by the Practice Manager.

Learning and Development

The effective use of training and development isfundamental in ensuring that all staff are equipped with the appropriateskills, knowledge, attitude and competences to perform their role. All staffwill be required to partake and complete mandatory training as directed by the reception manager, as well asparticipating in the practice training programme. Staff will also be permitted (subject toapproval) to undertake external training courses which will enhance theirknowledge and skills, progress their career and ultimately, enable them to improveprocesses and service delivery.

Collaborative Working

Allstaff are to recognise the significance of collaborative working. Teamwork isessential in multidisciplinary environments. Effective communication isessential and all staff must ensure they communicate in a manner which enablesthe sharing of information in an appropriate manner.

Service Delivery

Staffat The Hythe Medical Centre must adhere to the information contained withpractice policies and regional directives, ensuring protocols are adhered to atall times. Staff will be given detailedinformation during the induction process regarding policy and procedure.

Security

Thesecurity of the practice is the responsibility of all personnel. Staff mustensure they remain vigilant at all times and report any suspicious activityimmediately to their line manager.

Leave

Allpersonnel are entitled to take leave. Line managers are to ensure all of theirstaff are afforded the opportunity to take all of their leave entitlement.

Primary Responsibilities

Thefollowing are the core responsibilities of the receptionist. There may be onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing levels:

a.Maintainingand monitoring the practice appointment system

b.Processpersonal, telephone and e-requests for appointments

a.Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately

b.Signpostpatients to the correct service

c.Initiatingcontact with and responding to, requests from patients, team members andexternal agencies

d.Codedata on EMIS

e.Photocopydocumentation as required

f.Dataentry of new and temporary registrations and relevant patient information asrequired

g.Inputdata into the patients healthcare records as necessary

h.Directrequests for information SAR, insurance / solicitors letters and DVLAforms to the administrative team

i.Manageall queries as necessary in an efficient manner

j.Carryout system searches as requested

k.Maintaina clean, tidy, effective working area at all times

l.Monitorand maintain the reception area and notice boards

m.Supportall clinical staff with general tasks as requested

Secondary Responsibilities

Inaddition to the primary responsibilities, the medical administrator may berequested to:

a.Partakein audit as directed by the audit lead

b.Supportadministrative staff, providing cover during staff absences

c.Scanningof patient related documentation and attaching scanned documents to patientshealthcare records

d.Completeopening and closing procedures in accordance with the duty rota

a.Asrequired support The Pharmacy Care Co-Ordinator in the management of repeatprescriptions, ensuring they are processed accurately and efficiently

b.Orderingand monitoring of stationery supplies

Person Specification

Qualifications

Essential

Experience of working in a fast paced role

Desirable

Experience of working in a GP practice

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