Customer & Business Support Administrator

2 weeks ago


Luton, United Kingdom Flexistaff Full time

**Customer & Business Support Administrator vacancy for company based in Luton.**

**Hours/place of work**:
**Key Responsibilities**:

- Building rapport and developing excellent working relationships with customers, suppliers, and colleagues.
- Processing of manual customer orders and orders raised via the portal.
- Ordering stock from suppliers to fulfil outstanding customer orders when requested by CS Manager
- Keeping customers informed of the progression of their orders, advising of any delays in despatching stock, and offering solutions to any long-term stock issues.
- Liaising with couriers to ensure all deliveries are received at their destination and to follow up on any which are not delivered.
- Continuously striving to exceed Customer expectations and Service Level Agreements (SLA’s).
- Ensuring the customer’s online ordering system is accurate at all times.
- Completing invoicing and invoice reports for customers in accordance with customer contracts.
- Assisting Accounts Payable with chasing late payments of Invoices and supplier payment remittances
- Proactively identifying ways to improve Customer Service by regularly speaking with Key Customers to identify changes or growth in their requirements.
- Liaising with other departments within the business to ensure Customer SLA’s are met
- When required support and participate in special projects which will ultimately be focused on business improvement.
- Miscellaneous tasks such as organising servicing, submitting meter readings, ordering office supplies.
- Welcoming customers and preparing lunch as and when required for customer meetings.
- Since we are a small-sized business it is a requirement of all employees to demonstrate a level of flexibility when necessary, in order that the company remains successful.
- The above is a brief description of the role and is by no means exhaustive.

**Personal Skills/Experience Required**
- Excellent customer care and account management skills with a desire to exceed customer expectations.
- Minimum of two years experience operating in a busy customer service/account management environment.
- Experience in working for a start-up business would be an advantage.
- Passionate about providing excellent Customer Service.
- Sound organisational and logistic skills and capable of processing heavy workloads in a controlled and methodical manner
- Ability to deal with difficult customers calmly and professionally.
- Strong communication skills both written and verbal.
- Courteous and polite telephone manner.
- Numeracy and data analysis skills are essential.
- Methodical with a good eye/attention to detail.
- Intermediate working knowledge of MS Word, Excel, and Outlook.
- Knowledge of Microsoft Dynamics NAV would be an advantage, though not essential.
- Able to demonstrate a thorough understanding of customer care, account management, stock control, and project management.
- An understanding of the clothing industry would be advantageous although of less importance compared to possessing basic desirable qualities and characteristics.
- Able to work on own initiative and as part of a close team.

**Job Type**: Part-time
Part-time hours: 25 per week

**Salary**: £16,250.00-£16,875.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Luton, Bedfordshire: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: PART



  • Luton, United Kingdom Flexistaff Solutions Ltd Full time

    **Customer & Business Support Administrator vacancy for company based in Luton.** **Hours/place of work**: **Key Responsibilities**: - Building rapport and developing excellent working relationships with customers, suppliers, and colleagues. - Processing of manual customer orders and orders raised via the portal. - Ordering stock from suppliers to fulfil...


  • Luton, United Kingdom Applied Business Academy Full time

    **About Applied Business Academy** At Applied Business Academy, OUR SIMPLE MISSION is to help individuals LEARN & GROW. We want to ENGAGE, EDUCATE and EMPOWER our learners to achieve their career potential and demonstrate technical proficiency with integrity and professionalism. **Responsibilities**: - Provide academic advice and guidance to students -...


  • Luton, United Kingdom Somnium Full time

    **Customer Support Co-ordinator** **£24,000 per annum** **12 Month FTC** **Luton, Bedfordshire** We are recruiting for a pro-active, innovative, and experienced administrator to join the team as a Customer Support Co-ordinator in a fast-paced environment where first impressions count! You will be first point of contact for all customers, nurturing...


  • Luton, United Kingdom Aegis Support Services Full time

    **Essential Skills**: Must have sound knowledge / experience in: - Excel - Word - Telephone answering - Client Liaison **Role Description** - General office administration including monitoring and liaising with contractors. - Uploading all required information on to the Facilities Management system. - Assisting FM with day-to-day operations. - Ensure...


  • Luton, United Kingdom Response Personnel Full time

    ** Customer Support Coordinator Salary £24,000 Hours 37.5 per week: Monday to Friday Remote working: must be available to attend company and finance meetings on site in Luton when required. 12-month maternity contract Starting ASAP **Summary: Customer Support Coordinator** This role sees the provision of pricing, building of quotes and support to the...


  • Luton, United Kingdom PMA Full time

    This is an exciting opportunity to start your career in the Health Care Sector as an Apprentice Business Administrator/Receptionist to provide support to the admin team and Practice Manager. Business Admin level 3 Apprenticeship training with Clinical Coding in the workplace provided by PMA Ltd. Every GP Practice needs an efficient team of administrators...


  • Luton, United Kingdom Questar Auto UK Full time

    **About us** Questar Auto UK is a provider of Telematics and other driver performance & operational improvement tools. Our portfolio includes customers from central government, councils, police forces, fire services and NHS organisations. We also supply services to many commercial organisations such as vehicle manufacturers, insurance providers, leasing &...


  • Luton, United Kingdom Luton Borough Council Full time

    **Salary**:£19,668.06 £20,026.35 per annum **Hours per week**:37 (8.30am 4.30pm Monday to Thursday, 8.30 - 4pm Friday) We will consider flexible working patterns or part time. **Contract type**:Permanent **About us**: The Chiltern School is an Area Special School in Central Bedfordshire. Our school offers all through education from 3-19 years. Our...


  • Luton, United Kingdom Connect2Luton Full time

    Role Business Admin Support - P/T Contract Ongoing Grade £12.02 - £13.17 Hours 18.5 Connect2Luton are excited to recruit for an Part Time Business Admin Support on behalf of Luton Borough Council! As an Part Time Business Admin Support, you will be responsible for providing a range of administrative support to the Council. To be successful in this...


  • Luton, United Kingdom Interaction Recruitment Full time

    **My client, a leading building company based in Luton, are currently seeking an Administration Manager to join their successful and growing team on a full time and permanent basis.** **This role would suit someone who is looking for a permanent office job, and has a vast amount of Administration Experience throughout their career..** **The purpose of this...


  • Luton, Bedfordshire, United Kingdom Universal Business Team Full time

    We are currently looking to recruit an enthusiastic and results-driven Business Development Executive to join a well-established, family-run SME Business based in Chatham. The role will be responsible for making outbound calls to support three national field sales reps to achieve sales targets, develop accounts and maximise sales. Previous experience in...


  • Luton, United Kingdom Tate Full time

    Customer Service Executive Luton Salary £25k to £26k Our client well established and growing company, currently looking for a passionate customer service candidate to join the in-house team. In return for a competitive salary and benefits. Your duties would be. Managing a portfolio of properties. Dealing with inbound and outbound calls Working closely...


  • Luton, United Kingdom Target Healthcare Limited Full time

    **Join Us As A QA Administrator - Exciting Career Progression & Growth Opportunities!** At the Target Healthcare Group, we are more than just a niche pharmaceutical developer and manufacturer. We are pioneers, innovators, and lifesavers. Within the Group, Target Healthcare is the UK’s leading manufacturer and supplier of unlicensed medicines and hard-to...

  • Administrator

    1 week ago


    Luton, United Kingdom Newstaff Employment Services Ltd. Full time

    Administrator/Inbound Sales Monday - Friday 8am - 5pm I am currently looking for an order taker to work in a busy industrial business in Sundon park. You will be responsible for taking initial orders from customers Inputting these on the internal system and upselling products You will also need to asisst with stock control and product...


  • Luton, United Kingdom Tate Full time

    Customer Service ExecutiveLutonSalary £25k to £26kOur client well established and growing company, currently looking for a passionate customer service candidate to join the in-house team. In return for a competitive salary and benefits.Your duties would be.Managing a portfolio of properties.Dealing with inbound and outbound callsWorking closely with...

  • Administrator

    4 weeks ago


    Luton, United Kingdom Tezlom Hitchin Full time

    **Job Title: Administrator** **Location: Luton, Bedfordshire** **Hours: 40 hours a week (Monday to Friday)** Tezlom is looking for an administrator to join a healthcare establishment to provide administrative support in the areas of Finance, HR, Purchasing & Facilities Management. To undertake reasonable duties required by the Line Manager and/or the...


  • Luton, United Kingdom Tate Full time

    Customer Service ExecutiveLutonSalary £25k to £26kOur client well established and growing company, currently looking for a passionate customer service candidate to join the in-house team. In return for a competitive salary and benefits.Your duties would be.Managing a portfolio of properties.Dealing with inbound and outbound callsWorking closely with...


  • Luton, United Kingdom East London NHS Foundation Trust Full time

    We are looking for an effective and efficient administrator to work within our transformation and community mental health teams. S/he will be expected to work flexibly within the administration team and contribute to the smooth functioning of the systems and service. The post holder will be required to work in a busy and demanding environment and should be...

  • Administrator

    1 week ago


    Luton, United Kingdom AmberGreen Health & Social Car Full time

    Joining a busy home care branch you will provide daily administrative support to a team of staff and the branch manager including ensuring compliance of internal documents, processes and procedures; providing support to care workers; recruitment; payroll administration; ensuring accurate data input and general administrative functions. Spot checks and...

  • Administrator

    1 week ago


    Luton, United Kingdom Cambridgeshire Community Services NHS Trust Full time

    We are looking for a friendly and proactive Administrator to join the Dietetic service based at The Poynt, Luton. This role is part time (Monday - Wednesday, 22.5 hours per week). What will I be doing? - Booking patients into our clinics with the Dietitians. - Processing new patient referrals and managing the waiting lists for the service. - Ordering of...