Customer & Business Support Administrator

3 weeks ago


Luton, United Kingdom Flexistaff Solutions Ltd Full time

**Customer & Business Support Administrator vacancy for company based in Luton.**

**Hours/place of work**:
**Key Responsibilities**:

- Building rapport and developing excellent working relationships with customers, suppliers, and colleagues.
- Processing of manual customer orders and orders raised via the portal.
- Ordering stock from suppliers to fulfil outstanding customer orders when requested by CS Manager
- Keeping customers informed of the progression of their orders, advising of any delays in despatching stock, and offering solutions to any long-term stock issues.
- Liaising with couriers to ensure all deliveries are received at their destination and to follow up on any which are not delivered.
- Continuously striving to exceed Customer expectations and Service Level Agreements (SLA’s).
- Ensuring the customer’s online ordering system is accurate at all times.
- Completing invoicing and invoice reports for customers in accordance with customer contracts.
- Assisting Accounts Payable with chasing late payments of Invoices and supplier payment remittances
- Proactively identifying ways to improve Customer Service by regularly speaking with Key Customers to identify changes or growth in their requirements.
- Liaising with other departments within the business to ensure Customer SLA’s are met
- When required support and participate in special projects which will ultimately be focused on business improvement.
- Miscellaneous tasks such as organising servicing, submitting meter readings, ordering office supplies.
- Welcoming customers and preparing lunch as and when required for customer meetings.
- Since we are a small-sized business it is a requirement of all employees to demonstrate a level of flexibility when necessary, in order that the company remains successful.
- The above is a brief description of the role and is by no means exhaustive.

**Personal Skills/Experience Required**
- Excellent customer care and account management skills with a desire to exceed customer expectations.
- Minimum of two years experience operating in a busy customer service/account management environment.
- Experience in working for a start-up business would be an advantage.
- Passionate about providing excellent Customer Service.
- Sound organisational and logistic skills and capable of processing heavy workloads in a controlled and methodical manner
- Ability to deal with difficult customers calmly and professionally.
- Strong communication skills both written and verbal.
- Courteous and polite telephone manner.
- Numeracy and data analysis skills are essential.
- Methodical with a good eye/attention to detail.
- Intermediate working knowledge of MS Word, Excel, and Outlook.
- Knowledge of Microsoft Dynamics NAV would be an advantage, though not essential.
- Able to demonstrate a thorough understanding of customer care, account management, stock control, and project management.
- An understanding of the clothing industry would be advantageous although of less importance compared to possessing basic desirable qualities and characteristics.
- Able to work on own initiative and as part of a close team.

Part-time hours: 25 per week

**Salary**: £16,250.00-£16,875.00 per year



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