Customer Support Coordinator
1 month ago
**
Customer Support Coordinator
Salary £24,000
Hours 37.5 per week: Monday to Friday
Remote working: must be available to attend company and finance meetings on site in Luton when required.
12-month maternity contract
Starting ASAP
**Summary: Customer Support Coordinator**
This role sees the provision of pricing, building of quotes and support to the Field Sales Team. You will be responding to customer enquiries, processing orders, qualifying and following-up sales leads, including generation of new business appointments fromexisting customers.
You will be an integral part of enabling the successful transition of quote to order & a central point of contact to the Field Sales Team.
**Responsibilities: Customer Support Coordinator**
- Obtain & provide pricing for all customer hardware, software & maintenance requests, all within an internally agreed SLA
- Create cases, log sales activity & update ConnectWise (CW)
- First point of Contact for Account Managers (AM’s) regarding any commercial queries they have with customers, attending occasional customer meetings if required.
- With the support of the SA team, log deal registrations for Cisco, Netapp & Tintri including renewals when needed
- Build quote requests in Sales Force and price as per AM’s request (using CCW)
- Provide pricing for internal requests
- Negotiate with distributors to provide best possible pricing & analyse margins made
- Ensuring all relevant customer information is obtained and provided, i.e.: diagrams, delivery dates, scopes of work and customer contact details for all sites involved
- Act as the first point of contact when the AMs are not in the office & where possible, deal with the customer’s needs
- Build customer rapport & make time to follow up on quotes & renewals
- involving the AMs when necessary
- Provide general support in terms of answering external/internal calls & any other reasonable ad hoc duties
- Contact TAC where applicable for additional info e.g. version of software, historic info
- Amend deal ID’s to reflect the correctly ordered kit list
- Ensure all customers are called a minimum of once a quarter to maintain a relationship
- Where possible, generating new business opportunities within existing customers to assist AM’s
- Ensure a basic knowledge of products & services is maintained & attend training courses when required
- Own all relevant issues and ensure they get resolved in a timely fashion
- Upon request, provide ETA’s and tracking details to the customer
- Manage holiday periods, lunch breaks and training sessions with your fellow CSC’s
- Learn customer’s agreements on pricing, i.e. DSA’s, trade in
- Prioritising work to ensure expectations and SLA’s are met
- To maintain own Personal Development Plan
**Skills / Experience: Customer Support Coordinator**
- Ability to communicate with staff and clients at all levels.
- Manage and prioritse workload
- Attention to detail
- Excellent numeracy and written skills
- Professional telephone manner and happy to use the telephone as business tool
- PC and Internet literate, possessing good working knowledge of Microsoft Word, Excel, and Outlook.
- Flexibility with regards to hours of work, as and when required.
- Efficient and well organised.
- Team player.
- Ability to use own initiative and present a ‘willingness’ to help attitude.
- Quick to learn and retain information
Response Personnel, an independently owned company and experts in recruitment since 1997.
Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT/Telecoms, Industrial and Technical sectors.
For information on other roles, we have available please call for further details.
-
Account Coordinator
2 days ago
Luton, United Kingdom Reed Business Support Full timeMy client are a large international financial services company looking for an Account Support Co-ordinator to join their expanding team based in Luton. You will be fully competent MS Office user, especially advanced in Excel, and highly organised with exceptional communication skills. You will become a trusted member of the team and will be expected to...
-
Support Coordinator
4 days ago
Luton, United Kingdom NFP People Limited Full timeSupport Coordinator This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate and professional individual with excellent interpersonal and organisational skills to join the Stroke Recovery Service based in Luton. Position: S1030 Stroke Support...
-
Support Coordinator
4 days ago
Luton, United Kingdom Social Interest Group Full time_Do you have a genuine passion and felt purpose to help people? Would you say that you believe everyone deserves a second chance regardless of their past circumstances? Would you like to be part of an organisation that supports, cares, and empowers these individuals?_ - If you have said yes to all of the questions above, then this could be the perfect role...
-
Customer Service Coordinator
2 days ago
Luton, Bedfordshire, United Kingdom Orion Electrotech Full time €28,000 - €34,000Customer Service Coordinator Hours: Monday-Friday flexible start/finish time Location: Dunstable Salary: GBP28,000-GBP34,000 DOE + Benefits, holiday/pension, and free parking. Permanent Start ASAP Are you someone who enjoys helping customers with question and queries and consider yourself a problem solver? Do you have a background in...
-
Customer Service and Facilities Coordinator
3 days ago
Luton, United Kingdom Sodexo Full timeJob Introduction As a** Customer Service and Facilities Coordinator** at Sodexo in **Luton**, you will provide a warm welcome and make that all-important first impression to our colleagues and visitors. This is your chance to show your 5-star customer service skills and make a meaningful impact within a prestigious corporate setting. Join Sodexo and be part...
-
Customer Support Host
4 days ago
Luton, United Kingdom Jobs 22 Full time**Job Title: Customer Support Host (Participant Host)** **Location: Luton - 100% office based** **Terms**:Full Time, 37.5 hours, 6 month fixed-term contract. **Line manager**:Business Manager / Senior Employment Coach **Direct Reports**:None **About us** Jobs 22 is an innovative company who exists to help people to progress towards employment. We do...
-
Project Coordinator
1 day ago
Luton, United Kingdom British Red Cross Full time**Project Coordinator - Refugee Support** **Location: Luton (Hybrid working - One day from home and the other from the office)** **Contract type: Permanent** **Hours: 14 hours per week per week** **Salary: £24,819 - £25,783 Per Annum DOE (Salary includes market supplement)** **Could you provide advice, support, and advocacy to people in crisis as a...
-
Customer Support Host
3 days ago
Luton, United Kingdom Jobs 22 Full time**Job Title**: **Customer Support Host (Participant Host)** **Location**: **Luton 100% office based** **Terms** Full Time, 37.5 hours, 6 month fixed-term contract. **Line manager** Business Manager / Senior Employment Coach **Direct Reports** None **About us** Jobs 22 is an innovative company who exists to help people to progress towards employment....
-
Operations Coordinator
1 month ago
Luton, United Kingdom Response Personnel Ltd Full time**Operations Coordinator (Slot and Capacity)** **Salary**: £30,000 37 hours per week, Monday to Friday Hybrid: 3 days on site, 2 days working from home Based: Luton Our client is a leading employer in the local area. We have a fantastic opportunity for a Slot & Capacity Coordinator to work for a growing company within the travel...
-
Care Coordinator
12 hours ago
Luton, United Kingdom Brook Street Full timeJob Title: Care CoordinatorSalary: £25,000 to £30,000 depending on the experience Working Hours: Monday to Friday - 8 am to 5 pm with possibility of on-calls duties. Reports to: Registered ManagerPurpose of Role:The Care Coordinator plays a crucial role in ensuring customers receive top-quality care and support to maintain their safety and comfort at home....
-
Care Coordinator
12 hours ago
Luton, United Kingdom Brook Street Full timeJob Title: Care CoordinatorSalary: £25,000 to £30,000 depending on the experience Working Hours: Monday to Friday - 8 am to 5 pm with possibility of on-calls duties. Reports to: Registered ManagerPurpose of Role:The Care Coordinator plays a crucial role in ensuring customers receive top-quality care and support to maintain their safety and comfort at home....
-
Logistics Coordinator
1 month ago
Luton, United Kingdom Logic 360 Group Full timeLogistics coordinatorPay Rate: ……£…11.50 p/h……….Location: ……Luton………….Type: Temporary OngoingLogic 360 is currently recruiting for a Logistics coordinator for one of our major clients in …………Luton……….Main Duties and Responsibilities Monitor and control vehicles from plants, compounds, and ports (both exports and...
-
Customer Support Officer
1 month ago
Luton, United Kingdom Connect2Luton Full time**Role: Customer Support Officer** **Contract: Ongoing** **Grade: £12.02 - £13.17** Connect2Luton are excited to recruit for a Customer Support Officer on behalf of Luton Borough Council within their Population Wellbeing department! As a Customer Support Officer, you will be responsible for providing a front line customer service as part of a...
-
IT Project Coordinator
1 day ago
Luton, United Kingdom Ashdown Group Full timeThis is a new opportunity for an experienced IT Project Administrator to join a nationwide leading IT consultancy in the Bedfordshire area paying a salary of up to £30,000. Based in the Hitchin / Letchworth Garden City area, my client is offering a hybridwork from home /office week and the chance to work on exciting projects using the latest...
-
Customer Support Advisor
4 weeks ago
Luton, United Kingdom Questar Auto UK Full time**About us** Questar Auto UK is a provider of Telematics and other driver performance & operational improvement tools. Our portfolio includes customers from central government, councils, police forces, fire services and NHS organisations. We also supply services to many commercial organisations such as vehicle manufacturers, insurance providers, leasing &...
-
Car Park Coordinator
3 days ago
Luton, United Kingdom Steven Eagell Toyota Luton Full time**Car Park Coordinator** **Luton** The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 46 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers. We are currently expanding our business and are...
-
Ap Payment Coordinator
1 day ago
Luton, United Kingdom TUI Full time**12 MONTH FIXED TERM CONTRACT** The AP Payment Coordinator Destination Settlement is Reporting directly to the AP Query & Processing Assistant Manager and will be required to work as part of a team of ~10 x Payment Co-ordinators. He/She/They will be responsible to deliver excellent customer service by ensuring all payment queries are responded to in line...
-
Sow Project Coordinator
1 month ago
Luton, United Kingdom Impellam Full timeSince forming in 2001 and with a combined client base of over 120 public and private sector organisations across the UK and Australia, Comensura has grown to become a market leader in managing the supply of temporary, permanent and contract labour for organisations across multiple sectors. Come and join us, where the industry's brightest talents are...
-
Internal Sales Coordinator/Administrator
2 weeks ago
Luton, United Kingdom Ernest Gordon Recruitment Limited Full timeInternal Sales Coordinator/AdministratorSt Albans/Luton£30,000 + Training + Holiday + Bonus + Pension + Flexible Working OptionsAre you a Internal Sales Coordinator/Administrator with a background in engineering or manufacturing, seeking an opportunity to contribute to a renowned company at the forefront of laboratory instrumentation and services where you...
-
Sow Project Coordinator
4 weeks ago
Luton, United Kingdom Internal Comensura Full timeSince forming in 2001 and with a combined client base of over 120 public and private sector organisations across the UK and Australia, Comensura has grown to become a market leader in managing the supply of temporary, permanent and contract labour for organisationsacross multiple sectors. Come and join us, where the industry's brightest talents are...