Apprentice Customer Engagement Advocate

7 days ago


Nottingham, United Kingdom The Nottingham Building Society Full time

You will receive full training to gain an NVQ Level 3 Customer Services Specialist Qualification (Level 2 Functional Skills English & Maths is available if required) from a dedicated external apprenticeship trainer/assessor. Whether you have previous experience in a similar role or transferable skills from another industry, we will give you access to the very best training, ongoing support and development to ensure you are success in your new role and apprenticeship.

You will report directly into our Customer Advocate Team Leader who joined the Society as an apprentice at the start of their career so they know exactly what support will be needed for you to be successful in your apprenticeship with us

**Here’s a taste of what you’ll be doing -**
- Ensure customer accounts are accurately maintained and documented
- Champion opportunities to enhance how we do things and how we improve the service we are offering
- Identify opportunities from customer communications to promote the range of products and services we have available
- Learn, develop and grow - this is an opportunity to learn a new role whilst completing an industry recognised qualification and we’ll support you every step of the way

**What we’re looking for -**
- GCSE A* to C in English and ideally Maths (desirable)
- A people person, passionate about providing excellent customer service
- Someone who is curious and loves to learn new things

**What we offer -**
- A fair and competitive apprenticeship salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 25 days annual leave plus bank holidays, 2 paid volunteering days per year
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations
- Flexible and hybrid working to encourage a work life balance, we want you to be at your best inside and outside of work
- A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers
- We're an organisation with a strong sustainability agenda - we’ve made huge steps in the right direction and we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint
- Your health and wellbeing is important to us; we have a full suite of health and wellbeing resources and support available for all team members

**About Us**:
So, what does #LifeatThe Nottingham look like? We’re a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and - well, you. So, we’re always striving to do the right thing for our team, communities and members.

Although our history spans 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. This means supporting them through all of life’s key milestones. From providing a safe place for their savings, help and support finding and funding their home, insuring their assets and planning for their families and their future.



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