Customer and Community Engagement Officer
2 days ago
Customer & Community Engagement Officer
Full time, permanent
£25 - £31k per annum with car allowance
Here at Howells we are working with a leading social housing repairs and maintenance contractor to find a successful and proactive Customer & Community Engagement Officer.
Working on a brand new contract in the Nottinghamshire area - you will be responsible for supporting the business' social value strategy by using innovative approaches to support the communities in which the company work.
Key skills and responsibilities:
- Ensure delivery on social value commitments as outlined in the contract to meet required deadlines and quality
- Complete case studies, social media and production of newsletters to communicate activities with the business and externally
- Responsibility for apprentice training programme including recruitment, supporting supervisors with collating feedback and completing performance reviews and liaising with learning provider
- Lead point of contact for schools, colleges and other provisions for coordinating work experience placements, careers evenings, mock interviews, site visits, and mentoring
- Coordinate and facilitate site visits, research projects, work experience and workshops in line with the ESP's/ KPI's / benchmarks set
- Deliver commitments, such as job clubs, energy awareness sessions with residents, liaising with relevant external contacts to capture evidence data
- Coordinate resident training days, to attract and invite
- Be able to use data and local insight and knowledge to develop targeted programmes to support issues relating to communities
- such as poverty, ASB, capacity building, low educational attainment
About you:
- Full driving licence
- Excellent communication skills
- Confident, organised and self-motivated
- Commitment to delivering high standards and customer satisfaction
- CSCS
- SSSTS
Howells is acting as an Employment Agency in relation to this vacancy.
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