Apprentice Customer Service Practitioner

6 months ago

Nottingham, United Kingdom CARPET STYLE INTERIORS LTD Full time

A Nottingham based domestic and commercial flooring company who operates across the East Midlands are expanding and looking for apprentice customer service advisors. This is a brilliant opportunity to learn all the aspects of customer service to become a valued member of the team.

Carpet Style are a leading supplier of every stage in the carpet service, representing a brand that has seen more than 40 years of experience throughout the East Midlands and Midland areas. Carpet Style has been the first choice for the commercial sector in a industry that has been ever-changing in recent years to meet the demands of the changing technological market. We continue to have a loyal client base and as a result allows us to operate effectively amongst a number of different sectors including education, warehousing, new builds, libraries, leisure and gaming, healthcare and residential.

**What will the apprentice be doing?**
- Working in a small, friendly team
- Dealing with customers face to face and over the phone
- Welcoming customers on the front desk
- Managing social media and marketing

**What training will the apprentice take and what qualification will the apprentice get at the end?**

Intermediate Customer Service Practitioner Standard.

During your apprenticeship programme you will receive training both off and on the job. You will be required to attend WEBS Training as and when required, the rest of the time you will be within the workplace. You will learn the underpinning knowledge that runs alongside your training. You will use a wide range of skills whilst you complete your training.

WEBS Training aim to build on the skills you already have so you reach your full potential both personally and professionally.

Training will be provided in all areas of Customer Service Level 2 to ensure you are capable of providing support and guidance to the team and director with a view to progress into a team leading role.

If you have already achieved GCSE maths and English at Grade 4/C or above or have equivalent qualification you will be exempt from undertaking Functional Skills alongside the course, however English and maths support will be provided for all apprentices throughout the length of their programme.

**What is the expected career progression after this apprenticeship?**

Advanced Apprenticeship at Level 3 Customer Service or in Team Leading and Supervision. Progression within the organisation to include more responsibility and wider range of production work.

**Desired skills and personal qualities**
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Patience

**Qualifications**
- GCSE or equivalent English (Grade 4/C) desirable
- GCSE or equivalent Maths (Grade 4/C) desirable

**Job Types**: Full-time, Apprenticeship

**Salary**: £11,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Nottingham, NG4 2HD: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

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