Customer Service Apprentice

7 months ago


Nottingham, United Kingdom Create Better Group Full time

**What will the apprentice be doing?**
- Focus on all aspects of customer satisfaction
- Dealing with queries, resolving problems and giving product advice where needed
- Your daily role will focus on all aspects of customer satisfaction, fostering positive relationships with our customers

**What training will the apprentice take and what qualification will the apprentice get at the end?**
- You will achieve a L3 Customer Service qualification
- You will train at Colwick Industrial Estate, Nottingham, England, NG4 2JX
- Hours - 37.5 hours per week paid, Mon-Fri, 9am - 5pm with 30 min unpaid lunch

**What is the expected career progression after this apprenticeship?**

To join the team of Customer Serrvice Angels on a permanent basis.

**Desired skills and personal qualities**

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Initiative, Time management, Like eating, discussing cake

**Qualifications**

GCSE or equivalent English (Grade A-C or 4-9) Desired
GCSE or equivalent Maths (Grade A-C or 4-9) Desired

**Things to consider**

Firstly........ You must like eating, discussing (and virtually baking) all types of cake.

With our focus currently on the home baking and cake decorating market, we are proud to be developing, sourcing and producing some of the world’s most innovative and iconic cake products and brands.

We distribute 1000’s of orders every day through our market-leading, award-winning retail and wholesale platforms and our dedicated team are committed to inspiring and educating customers, while delivering operational excellence at every touchpoint.

Whether our customers are making great-tasting memories at home with the kids, toiling over five-tier perfection for a special occasion, or delighting their own consumers with great selling products, our one goal is to always help them...create better

**Job Types**: Full-time, Apprenticeship

**Salary**: £14,300.00 per year

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Nottingham: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person



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