Parts / Customer Service Trainer - Nottingham

7 days ago

Nottingham, United Kingdom Alderwood Full time

Are client is looking to recruit for a Parts / Customer service Trainer in Nottingham and surrounding areas.

The Trainer / Learning & Development Advisor is responsible for all day-to-day aspects of the Apprenticeship Programme taking place involving on and off the job training which will include, Apprentices place of work and classroom delivery within the centresonline, or customers premises.

**Main Duties and Responsibilities**
- Monitoring all components of Apprentice/Commercial Delegates progress and Pastoral care.
- Support and mentor Apprentices/Commercial Delegates to ensure each reaches their maximum potential and that their wellbeing is paramount at all times
- Coaching and development for employers on their training responsibilities, ensuring that all employers are fully briefed so that they understand their commitment to provide the appropriate training, mentoring and work experience as required.
- To act as the main communication point to link apprentices, Mentors, Training Centres, and employers in the coordination of apprenticeship/Commercial Delegate delivery.
- Complete and return relevant paperwork within company procedural timelines
- Contribute to process of continual improvement
- Manage all process and administration requirements in accordance with company procedures requirements in support of Mentors & Apprentices
- Actively promote and Identify apprenticeship opportunities with both employers who have not been involved in apprenticeships previously and from repeat business including benefits to any potential new employers to convert to sign up.
- Attend Careers Events/Shows to promote and provide students, schools and parents with the most up to date and relevant information concerning Apprenticeships.
- Complete timely reviews in accordance with apprenticeship Standards and the requirements of awarding organisation(s) monitoring Apprentice behaviours and preparing Apprentices for end point assessments. Participate fully in End Point Assessments.
- Participate fully in the quality assurance activities of the approved centre, including internal and external verification/Audits
- Complete and maintain, up to date Apprentice documentation
- Monitor and maintain up to date evidence tracking system
- Maintain Apprentice records for all allocated Apprentices and update reporting details ensuring consistency of Trainer / Learning & Development Advisor records and learner data stored in the data Management/recording systems. Ensuring that it is accurateand up to date.
- Actively develop and maintain schemes of work / course notes. Manage training recourses in compliance with the requirements our Awarding Bodies and that of customers.
- Delivery of off/on-site training including knowledge, skills & behaviours. complete sign-up paperwork in accordance with the policy and procedures
- Actively promote British Values, Equal Opportunities and Diversity in accordance with the clients policy to ensure compliance and that no individual is discriminated against.

In return you will receive a salary of £27k - 30k depending on experience + Company car and fuel card.

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