Crewing Software Support Specialist

1 month ago


Aberdeen, United Kingdom Solab Full time

Do you work in Crew Management as a highly experienced Personnel Logistics, Training & Competence Co-ordinator or Manager? Are you also great with data and Software? Then we want to speak to you

**THE NEW ROLE**

**KEY RESPONSIBILITIES WILL INCLUDE**:
**SOFTWARE & IMPLEMENTATION SUPPORT**
- Supporting the Implementation Team with duties such as performing data analysis, data uploads to the system, rota building and creating Training and Competence Matrices.
- Assist the Implementation and Data Teams with client support for both new and established clients, prioritising, and processing OBT support tickets in line with Service Line Agreements.
- Attend remote and face to face service reviews with clients to ensure continued support, training and demonstrate new product features.
- Administrative support for the Implementation and Data Teams.
- Minute taking and creation of action task lists during both internal and client meetings.

**SOFTWARE TESTING**
- Supporting the Development and Implementation Team in testing new system functionality.
- Provide feedback and ideas to ensure the system is moving forward and we are delivering the best service and product to our clients.
- Scope client requirements and create ‘user stories’ for Development Team.

**THE IDEAL CANDIDATE WILL**:
**PERSON SPECIFICATION**

**ESSENTIAL**:

- Have relevant experience of working within the Oil & Gas Industry in a Training, Competence and/or Personnel Logistics role.
- Be highly IT literate and confident in picking up new systems and processes.
- Database experience.
- Highly organised and excellent attention to detail.
- Professional, friendly, and approachable with a can-do attitude.
- Strong Excel Skills
- Software testing experience.
- Ability to manage own workload.
- Enjoys working part of a team.
- Clean driving license and a car.

**ADVANTAGEOUS**:

- High levels of knowledge and experience of Competence Systems, Frameworks, Assessment & Verification Processes
- Power BI Skills/Experience
- Have a background in client facing roles
- Experience in a software production environment
- Onboard Tracker Knowledge
- Knowledge of Microsoft DevOps and Agile methodologies
- Software Business Analysis experience

**BENEFITS**
- Flexible Working Hours
- Potential Hybrid / Work from Home Opportunities
- Team/Social Nights & Events
- Gain training and skills in a fast moving and vibrant software company
- Casual Dress policy
- Sick Pay

**SCHEDULE**

Monday to Friday

**WORK LOCATION**

Office / Hybrid / and remote in Aberdeen AB11 6JN

**ABOUT SOLAB**

30 years of experience but as dynamic as a start-up, Solab are a dynamic and reputable, well-established Aberdeen based Managed IT Services Provider (MSP), who provide a complete portfolio of IT services to a wide variety of clients across North Scotland and internationally.

We provide vital IT Support, networking, Virtual IT Manager, helpdesk and software development services to a wide range of clients across Scotland.

Onboard Tracker, our highly successful SaaS Crew Management Software now tracks people in over 50 countries and helps ensure that tens of thousands of Energy and Marine workers are Planned, Mobilised, Trained and Safe.
- **GREAT TECH, GREAT CLIENTS AND GREAT PEOPLE**_

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Do you have Personnel Logistics experience?
- Do you have Training and Certification framework experience?
- Do you have Offshore / Relevant Competence experience?

Work Location: Hybrid remote in Aberdeen AB11 6JN

Reference ID: Software Support Specialist



  • Aberdeen, United Kingdom Solab Full time

    **THE NEW ROLE** The Software Support Specialist will sit within the Onboard Tracker Implementation and Data teams - assisting with Project Support, Support tickets, Testing, and Software administrative tasks, identify and resolve technical issues, provide user training and documentation, and contribute to the continuous improvement of the software...


  • Aberdeen, United Kingdom Onboard Tracker Full time

    Are you great with data and software? Do you have Personnel Logistics, Training and Competence experience? Then we want to speak to you! **THE NEW ROLE** We are seeking a Crewing Management Software Implementation Consultant to join our growing team. As an Implementation Consultant, you will deliver an amazing experience to our Onboard Tracker clients....


  • Aberdeen, United Kingdom Solab Full time

    Do you work in Crew Management with experience in Personnel Logistics, Training & Competence? Are you also great with data and Software? Then we would love to hear from you! **THE NEW ROLE** We are seeking a Crewing Management Software Support Implementation Consultant / Software Support Consultant to join our growing team. **KEY RESPONSIBILITIES WILL...

  • Crewing Coordinator

    7 days ago


    Aberdeen, United Kingdom Major Recruitment Aberdeen Full time

    Are you looking for that next step in the Crewing career ladder in a company where you can develop and work proactively within a team? We are looking for an experienced Logistics/Crewing professional that is looking for a new and exciting opportunity You will be joining an experienced crewing team in beautiful West End offices You will be passionate about...

  • Crewing Coordinator

    6 days ago


    Aberdeen, United Kingdom Major Recruitment Full time

    Are you looking for that next step in the Crewing career ladder in a company where you can develop and work proactively within a team? We are looking for an experienced Logistics/Crewing professional that is looking for a new and exciting opportunity You will be joining an experienced crewing team in beautiful West End offices You will be passionate about...

  • Crewing Coordinator

    4 weeks ago


    Aberdeen, Aberdeen City, United Kingdom Aberdeen Appointments Agency Full time

    A great opportunity for a Crewing Co-Ordinator to join a fast paced, marine company based in Aberdeen City Centre. The main purpose of this role is to co-ordinate and administrate all logístical aspects related to the manning of the fleet.KEY RESPONSIBILITIES Ensure Crewing Requirements of the fleet are met, in accordance with safe manning, industry and...

  • Crew Coordinator

    6 days ago


    Aberdeen, United Kingdom North Star Full time

    Due to business growth, we currently have a vacancy to add an additional Crew Coordinator to the team based in Aberdeen to coordinate and administrate the logistical aspects of manning the fleet. Reporting to the Senior Crew Coordinator key work areas will include: Ensure Crewing Requirements of the fleet are met, in accordance with safe manning, industry...

  • Crew Coordinator

    1 month ago


    Aberdeen, United Kingdom Clarksons Platou Full time

    **Company Overview** Offering a complete ecosystem of maritime services, including broking, finance, port services and research, Clarksons is at the heart of global shipping. Our unrivalled reach, expertise, and depth of experience, combined with leading research, enables us to partner with clients across every sector to meet the demands of the world’s...

  • Crewing Administrator

    3 weeks ago


    Aberdeen, United Kingdom Cammach Bryant Full time

    Our client is looking for a for a Crewing Administrator for a contract position, located in Aberdeen (Hybrid Working) **ROLE** The Crewing Administrator role will work under general supervision providing day to day administration support to the offshore crewing team within the offshore resources function relating to vessels, encompassing all aspects of the...

  • Crew Scheduler

    1 month ago


    Aberdeen, United Kingdom Noordzee Helikopters Vlaanderen Full time

    Job Summary The Crew Scheduler will support the Operations team/Base Manager in ensuring the daily flying programme is executed within regulation for crewing levels and customer requirements. - Respons. & areas The Crew Scheduler primary accountabilities & responsibilities are as follows: - Management of short and long-term crew scheduling for Aberdeen...

  • Crew Scheduler

    4 weeks ago


    Aberdeen, Aberdeen City, United Kingdom NHV GROUP Full time

    Job Summary The Crew Scheduler will support the Operations team/Base Manager in ensuring the daily flying programme is executed within regulation for crewing levels and customer requirements. Respons. & areas The Crew Scheduler primary accountabilities & responsibilities are as follows: · Management of short and long-term crew scheduling for...

  • Crewing Administrator

    4 weeks ago


    Aberdeen, United Kingdom Cammach Bryant Full time

    Our client is looking for a Crewing Administrator on a 6-month contract basis, located in Aberdeen. **ROLE** Provide day to day administration support to the offshore crewing team within the offshore resources function relating to vessels, encompassing all aspects of the mobilisation and demobilisation for personnel being sent offshore. The position will...

  • Crewing Administrator

    4 weeks ago


    Aberdeen, United Kingdom Thorpe Molloy McCulloch Recruitment Full time

    **Crewing Administrator - VR/28122**: **Status**: Temporary **Location**: Aberdeen **Ref**: VR/28122 **Rate**: Available Upon Request An exciting opportunity to join a global energy service company on a 6-month fixed term contract. Located in Aberdeen this role is suited to those with previous experience and knowledge of the crewing requirements to...

  • Crewing Officer

    3 weeks ago


    Aberdeen, Aberdeen City, United Kingdom Faststream Recruitment Full time

    I am exclusively supporting a leading global offshore vessel owner to hire an additional Crewing Officer into their rapidly growing office based in Aberdeen. In this role, you will be responsible for ensuring the vessels are properly crewed at all times with suitably experienced personnel for both the companies owned and managed vessels, amongst various...

  • Crewing Assistant

    1 month ago


    Aberdeen, United Kingdom Subsea 7 Full time

    **Organisation** **Position** Crewing Assistant **Vacancy ref** 83339 **Based in** Aberdeen - Westhill **Business area** Subsea & Conventional **Working hours** 37.5 hours per week **Contract type** Staff **Closing date** 28/06/2024 Vacancy information Due to increased workload, we are looking for a motivated Crewing Assistant to support our...

  • Crewing Coordinator

    1 month ago


    Aberdeen, United Kingdom Aberdeen Appointments Agency Full time

    Our client in Aberdeen are looking for an experienced Crewing Coordinator to join their busy Operations Department on maternity cover contract with the potential to go permanent at the end. The Crewing Coordinator will be responsible all aspects of crewing and logistics as per project allocation and as directed by the Crewing Manager and Project...


  • Aberdeen, Aberdeen City, United Kingdom Carina Software Inc Full time

    Customer growth continues to accelerate at Ascertra. To help ensure the ongoing optimal use of our document control solution by our customers and also help maintain our own internal work processes and routines in document control, we are seeking a knowledgeable document control colleague to join our team. This role will be involved both proactively and...

  • Senior Crew Scheduler

    1 month ago


    Aberdeen, United Kingdom Noordzee Helikopters Vlaanderen Full time

    Job Summary New opportunity for an individual to join NHV’s Flight Operations team based in Aberdeen. The Senior Crew Scheduler will support the Flight Operations Team in ensuring the provision of long-term crew planning and scheduling is executed within regulation for crewing levels, training planning and customer requirements. - Respons. & areas The...

  • Crewing Administrator

    4 weeks ago


    Aberdeen, Aberdeen City, United Kingdom Thorpe Molloy McCulloch Recruitment Full time

    Crewing Administrator - VR/28122:Status: TemporaryLocation: AberdeenRef: VR/28122Rate: Available Upon RequestAn exciting opportunity to join a global energy service company on a 6-month fixed term contract. Located in Aberdeen this role is suited to those with previous experience and knowledge of the crewing requirements to travel personnel to international...

  • Crewing Assistant

    4 weeks ago


    Aberdeen, Aberdeen City, United Kingdom Subsea 7 Full time

    OrganisationPositionCrewing AssistantVacancy ref83339Based inAberdeen - WesthillBusiness areaSubsea & ConventionalWorking hours37.5 hours per weekContract typeStaffClosing date28/06/2024Vacancy informationDue to increased workload, we are looking for a motivated Crewing Assistant to support our Projects & Offshore Operations team on a short-term contract for...