Crewing Software Implementation Consultant

6 months ago

Aberdeen, United Kingdom Onboard Tracker Full time

Are you great with data and software? Do you have Personnel Logistics, Training and Competence experience?

Then we want to speak to you

**THE NEW ROLE**

We are seeking a Crewing Management Software Implementation Consultant to join our growing team.

As an Implementation Consultant, you will deliver an amazing experience to our Onboard Tracker clients. This includes managing the project plans, budgets and communications before, during and after installation, in addition to delivering training and configuration workshops.

A full role and person specification is provided below:
**KEY RESPONSIBILITIES WILL INCLUDE**:
**SOFTWARE & IMPLEMENTATION SUPPORT**
- Implement on time, within budget and to Client satisfaction all new and existing Client implementations according to the appropriate defined processes.
- Kick-off projects and set expectations of goals and deliverables using existing tools, focusing on client objectives.
- Gather process and requirements for system and configuration build.
- Attend remote and face to face service reviews with clients to ensure continued support, training and demonstrate new product features.
- Understand technical requirements for installation, integrations, SSO and data migration
- Deliver client training
- Supporting the Implementation Team with duties such as performing data analysis, data uploads to the system, rota building and creating Training and Competence Matrices.
- Prioritise and process Onboard Tracker support tickets in line with Service Line Agreements.

**SOFTWARE TESTING**
- Supporting the Development and Implementation Team in testing new system functionality and bug fixes.
- Provide feedback and ideas to ensure the system is moving forward and we are delivering the best service and product to our clients.
- Scope client requirements and create ‘user stories’ for the Development Team.

**THE IDEAL CANDIDATE WILL**:
**PERSON SPECIFICATION**

**ESSENTIAL**:

- Have an excellent understanding of Training, Competence and/or Personnel Logistics within safety critical industries such as Energy.
- Be highly IT literate and confident in picking up new systems and processes.
- Highly organised and excellent attention to detail.
- Professional, friendly, and approachable with a can-do attitude.
- Strong Data and Excel Skills
- Have a background in client facing roles
- Ability to manage own workload.
- Enjoys working part of a team.
- Clean Driving License and access to a car

**ADVANTAGEOUS**:

- Onboard Tracker experience
- Software Implementation experience
- High levels of knowledge and experience of Competence Systems, Frameworks, Assessment & Verification Processes
- Software Business Analysis experience
- Power BI Experience
- Software testing experience
- Experience in a software production environment
- Knowledge of Microsoft DevOps and Agile methodologies
- Database experience.

**BENEFITS**
- Working for a vibrant, growing Tech Software company
- Potential Hybrid / Work from Home Opportunities
- Gain training and skills in a fast moving software company
- Competitive Salary & Pension
- Great team and culture
- Regular Team/Social Nights & Events
- Software Application Training
- Flexible Working Hours

**SCHEDULE**

Monday to Friday

**WORK LOCATION**

Office in Aberdeen AB11 6JN with potential hybrid / work from home opportunities

**ABOUT SOLAB**

30 years of experience but as dynamic as a start-up, Solab are a dynamic and reputable, well-established Aberdeen based Managed IT Services Provider (MSP), who provide a complete portfolio of IT services to a wide variety of clients across North Scotland and internationally. We provide vital IT Support, networking, Virtual IT Manager, helpdesk and software development services to a wide range of clients across Scotland. Onboard Tracker, our highly successful SaaS Crew Management Software now tracks people in over 50 countries and helps ensure that tens of thousands of Energy and Marine workers are Planned, Mobilised, Trained and Safe.
- **GREAT TECH, GREAT CLIENTS AND GREAT PEOPLE**_

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Application question(s):

- Tell us about your experience of managing Personnel Logistics, Training or Competence within the energy / marine industries?
- What software implementations have you managed?
- The role requires client site visits. Are you based in North East Scotland?

Work Location: In person

Reference ID: Crewing Management Software Implementation Consultant

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