Complaints Handler

3 weeks ago


Leeds, United Kingdom Search Consultancy Full time

Complaints Handler
Leeds City Centre
Immediate start
Are you someone who has a passion for delivering the best outcome possible when faced with a challenge or complaint? Are you looking to develop your career in a FCA regulated environment?
Are you a strong communicator?
Looking for a career in complaints handling or customer service?
Are you highly organised with an ability to learn?
Read on to learn more about your next role:
My client in Leeds City Centre is looking for a complaints handler to join their team to provide a professional and friendly complaints resolution service. You will be joining one of the UK's leading financial services companies with over 25 years in business.They have over 40,000 customers and a £50million+ turnover
What's in it for you?
- Hybrid working once training is complete
- £26,000 starting salary
- 25 days holiday
- Regular team events
What will you be doing?
- Provide a friendly and professional complaints resolution service that is in correlation with ii policy and FCA regulations
- To act as a point of referral/coach for escalated/complex queries and to be a role model for other employees.
- Produce good quality detailed letters and make well thought out decisions on outcomes and compensation for customers
- Resolve customer complaints quickly and efficiently and provide accurate information
- Maintain customer records
- Dealing with complaints at all levels.
What are we looking for?
- An Understanding of industry rules and regulations regarding FCA complaint handing regulations
- Understanding the role of the Financial Ombudsman Service (FOS
- Advanced ability to work independently
- Planning and organisational skills
- Advanced IT skills in order to navigate internal systems
- Advanced communications skills
- Advanced accuracy and attention to detail.
- Advanced ability to adapt approach to meet the individual needs of the customer.
- A strong communicator
- Team player
- Moving with speed - delivering faster and better
- Decisive and take ownership of outcomes
- Not afraid to challenge and be open to challenges


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