Supervisor Retail
1 month ago
**Supervisor Retail & Consumer Team**
- Competitive salary
- International Law Firm
- Leeds
TSR Legal are currently working with an international law firm who are seeking a supervisor to work in their Leeds offices. This position will be working in the Retail & Consumer team on a permanent basis. The Retail & Consumer team handle a variety of prelitigated casualty claims for a large retailer client which will involve EL/PL personal injury matters. This role will include strong management and effective coaching skills able to manage a team of claims handlers.
**Responsibilities**:
- Direct line management for a team of claims handlers
- Ensuring that all files are run to an effective conclusion
- Driving high performance, able to address any performance concerns
- Able to conduct issues such as adherence to internal and client SLAs and KPIs
- Ensuring any client complaint is dealt with effectively
- Able to provide strong and effective supervision and communication
- Previous supervision or team management experience in a similar position
- Excellent time management skills
- The ability to handle deadlines and demands
- The ability to communicate
If you’re a supervisor looking for an exciting new opportunity please reach out to Caitlin Coles at TSR Legal for a confidential conversation on the below contact details.
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