Complaints Handler

2 weeks ago

Leeds, United Kingdom Search Consultancy Full time

Complaints Handler
Leeds City Centre
£26,000
My well established client with over 25 years of industry experience is looking for a complaints handler to join their team. You will be joining a team which prides itself on a customer driven approach and are passionate about delivering a result that is bestfor their customers.
My client is looking for someone who is ambitious and is dedicated in ensuring that the customer gets the best possible outcome.
What is in it for you?
- £26,000 per annum
- Hybrid working
- 25 days holiday
- Regular team events
What will you be doing ?
- Provide professional complaints resolution in line with FCA regulations
- Resolve customer complaints efficiently
- Make correct decisions on outcomes and compensation
- Work effectively with other departments
What are we looking for?
- Minimum 2 years complaints experience
- Understand industry rules and regulations regarding FCA complaint handling regulations
- High attention to detail
- Strong communication skills
- Strong IT skills

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