El/pl/personal Injury Claims Supervisor Leeds/remote

4 weeks ago

Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

My client is a well-known international and commercially focused law firm which has recently seen a lot of growth in it's Retail and Consumer team. As a result of this growth, my client is looking to recruit a confident and determined supervisor for a teamof mainly pre-litigation claims handlers. This team work the vast majority of the time on a remote basis, so this would be a good role for someone looking for ultimate flexibility and someone who could commute to Leeds on approximately 1 day a week.
- Ensuring files are run pro-actively and effectively to conclusion, with all appropriate deadlines met and procedures followed.
- Ensuring handlers work effectively to meet the needs of the client and commercial requirements of the firm, driving high performance and addressing any performance concerns or conduct issues to include:

- Accurate and timely completion of MI
- Adherence to internal and client SLAs and KPIs
- Instigation of clear case strategies
- Direct line management for a team of claims handlers, including responsibility for overall performance, motivation, training and development through effective supervision and communication and managing any performance concerns or escalations.
- Ensuring any client complaint, emerging risk or compliance issues within a case are identified, addressed and escalated as required
- Ensuring high standards of service and professionalism are delivered to the client at all times

For further information about this role, please contact Samuel Higgins at Hays Legal.

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