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Contact Centre Coordinator
4 months ago
HEAD OFFICE
Contact Centre Coordinator
**Contact Centre Coordinator**
Hybrid / Epsom Support Centre | Service Centre | Permanent | Full Time
37.5 hours per week
Competitive salary, depending on experience
Start date: 15th January 2024
On-site Interviews: Friday 1st December
Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.
If you are passionate about customer service, have a good standard of English, and strong experience in a customer-facing role; you too could become part of the UK’s leading Healthcare Charity. We’re recruiting great people to join our friendly, welcoming Contact Centre on a Hybrid working basis.
As a Contact Centre Coordinator, you’ll bring excellent verbal communication skills and a positive, proactive customer-focused attitude. Thanks to your logical approach and confidence with a variety of systems, you’ll be able to prioritise and manage your workload in a fast-paced team environment.
**As a Customer Service Coordinator, you will**:
- Expertly handle all contact with our customers
- Ensure the customer journey is always seamless
- Be part of an exciting, varied and dynamic environment
- Cover varied shifts (between Monday to Friday, 8am to 8pm and Saturdays, 9am to 1pm)
- Deliver excellent customer service, every time.
- Competently and confidently adhere to a Hybrid working model, with flexibility to work both remotely and on-site when required.
**Helping you feel good.**
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. With a range of fantastic lifestyle and wellbeing rewards, like gym membership and private healthcare - at Nuffield Health, we’ll take care of what’s important to you.
**Join Nuffield Health and create the future you want, today.**
**It starts with you.**
- LocationEpsom - Surrey
- Contract typePermanent
- ReferenceJR0071107
REWARDS & BENEFITS
Helping you be and feel your best.
Annual Leave
25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.
Nuffield Health Healthcare Plan
Membership is free for employees and you can add partner and dependants at your own cost.
Financial Wellbeing
A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.
Cycle to Work Scheme
Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.
Gym Membership
Free membership to any Nuffield Health gym, plus discounted memberships for family members.
Online GP
Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.
