Customer Service Officer
3 months ago
**37 Hours per week, 52 Weeks per year**
**Full-Time, Permanent**
**£20,649.88 (Full-Time Equivalent)**
At City of Portsmouth College, we're shaping our city's future by unlocking the potential of the city's learners. We strongly believe that every student should achieve their aspirations, whatever their background or abilities. That is why we offer a uniquely broad range of courses from our 4 campuses across the Portsmouth region.
Delivering a comprehensive curriculum throughout a variety of A-levels, Apprenticeships, Vocational &Technical courses. We also provide Higher Education, Online learning and community courses that all meeting local and national skills needs.
Do you have previous experience working in a customer facing environment and enjoy working with people? We are looking for a welcoming individual to join our Customer Service team at the City of Portsmouth College’s North-Harbour Campus. You will be expected to provide excellent customer service, manage queries and ensure all visitors feel welcomed into the college. Does this sound like you? Click ‘Apply’ today, to begin your journey at the City of Portsmouth College.
**Main Duties & Responsibilities**:
- To ensure all visitors are welcomed and processed in line with college processes.
- To ensure perspective students receive support and information throughout the onboarding process.
- To ensure enquiries are managed and tracked effectively
- To be responsible for administering and processing paperwork and complete appropriate documentation as required.
- To provide excellence in Customer Service and communication, this involves customer contact via the telephone, in person and in writing.
- Work in an organised manner ensuring information is complete, timely and accurate.
(Please refer to the attached Job Description for full details)
**Staff Benefits**:
- Annual Leave: 23 days increasing to 26 days with 5 years’ service plus 8 bank holidays and 3 days Christmas closure.
- Local Government Pension Scheme.
- Learning & Development programmes by The Community Adult Education Department.
- Onsite discounts: COPC Hair Salon & 50% off at the COPC Sports Centre.
- Free car parking across all campus sites.
- (Please refer to the attached Staff Benefits PDF for a full insight)_
**How to Apply**:
- City of Portsmouth College is committed to protecting the privacy and security of your personal information. The attached Privacy Notice describes how we collect and use the personal information_
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