Customer Service Representative
5 months ago
**Customer Service Representative**
**Salary: £21,000 pa (plus bonuses)**
**Location: Lakeside, Portsmouth**
**Entry level applicants welcome**
**4 - 6 weeks Training**
We are seeking dedicated people with a passion for animals to join our dynamic Customer Service Team at our Portsmouth Lakeside office. If you are searching for a new challenge, looking to kickstart your career in an office environment, or simply love interacting with customers and hearing about their pets, we want to hear from you.
**Responsibilities**:
- Answering customer calls
- Production of customer, affinity, and veterinary correspondence
- Collating and posting of documents
- Maintaining a consistent and energetic approach and building rapport with customers
- Liaising with veterinary practices, breeders, policyholders, and affinity partners to obtain information to allow veterinary nurses to settle claims and then produce the cheques.
- To manage the customer through the lifecycle of their policy from quote/sales
- Excellent customer service
- Resilience within a busy working environment
- Prioritisation skills
- Ability to multi-task
- Work well under pressure
- Full training provided in the role
Customer service experience from any background is advantageous but not essential. At our company, we aim to make pet insurance enjoyable and engaging. We offer comprehensive training and coaching in a supportive environment to help advance your professional career, all while having fun and making a difference in the lives of pet owners and their companions.
**Hybrid Work Arrangement**: Once probation targets are met, you'll have the flexibility to work both in the office and remotely.
**Benefits**:
- Collaborative and fast-paced work environment
- Competitive salary progression scheme
- 25 days annual leave plus Bank Holidays, with the option to purchase an additional three days
- Health Cash Plan
- Onsite free car parking & free shuttle bus from central Portsmouth locations to the office
- Modern Lakeside office featuring Wellness Wednesday and Street Food Thursdays
- Employee discount and cashback scheme for shopping, dining, travel, and more
- Life Assurance (4x annual salary)
- Structured learning and development pathway
- Employee referral program
**Shift Pattern**:
Full Time 37.5 hours per week on a 3-week rotational shift pattern:
- Week 1: Monday to Friday 8am-4pm
- Week 2: Monday to Friday 9am-5:30pm with a half-day on Saturday with a day off in the week in lieu
- Week 3: Monday to Friday 12pm-8pm
(Saturday shifts are rare 1/3 weeks, time will be given back during the week, you will never be required to work more than 5 days in a week.)
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00 per year
**Benefits**:
- Additional leave
- Canteen
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Shuttle service provided
- Sick pay
- Store discount
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Location: In person
-
Customer Service Representative
6 months ago
Portsmouth, United Kingdom Andair ltd Full timeOverview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. **Duties**: - Provide accurate information about products,...
-
Customer Service Representative
5 months ago
Portsmouth, United Kingdom OMNI Full time**Customer Service Representative** **Location: Portsmouth** **Hours of work: 40** **Contract Type: Permanent** Join ISS Facility Services as Customer Service Representative on one of our premier banking contracts. As a valued member of our team, you'll spearhead the delivery of comprehensive Helpdesk solutions across a diverse portfolio of clients. As...
-
Customer Service Representative
6 months ago
Portsmouth, United Kingdom Tech Connected Full time**Exciting Opportunity: Customer Service Representative** Are you ready to embark on a fulfilling career journey where your passion for customer satisfaction meets the vibrant energy of Portsmouth? Join us as a Customer Service Representative and be part of a team dedicated to excellence! - Location: Sunny Portsmouth - Experience the Best of the South...
-
Customer Service Representative
1 month ago
Portsmouth, Portsmouth, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals in Portsmouth, we're seeking a Customer Service Representative to deliver exceptional service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflows, and collaborating with team members to meet and exceed goals.Key Requirements:High school diploma or...
-
Customer Service Representative
1 month ago
Portsmouth, Portsmouth, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Handling customer inquiries and resolving issues in a timely manner.Providing accurate information about our products and services.Working closely with other departments to ensure customer satisfaction.Requirements:Previous...
-
Customer Service Representative
1 month ago
Portsmouth, Portsmouth, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to join our team at beBee Professionals in Portsmouth. As a key member of our operational team, you will be responsible for delivering excellent customer service and contributing to our operational success.Key Responsibilities:Engage with customers, providing service and support.Participate in all aspects of...
-
Customer Service Representative
5 months ago
Portsmouth, United Kingdom Aggregate Industries Full time**Customer Service Representative (Part time, Wednesday - Friday)** Portsmouth, Hampshire Competitive salary **Please note this is a part time position working Wednesday - Friday.** Are you passionate about delivering exceptional customer experiences? Do you thrive in a close-knit team environment where collaboration and support are key? If so, we have...
-
Customer Service Representative
1 week ago
Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Toyota Financial Services, KINTO and KINTO JOIN. As a Customer Service Representative, you will be the first point of contact for our customers, handling a variety of tasks and responsibilities with professionalism and poise.Main...
-
Customer Service Representative
2 days ago
Portsmouth, Portsmouth, United Kingdom EA Solutions Full timeJob OverviewWe are seeking an experienced Customer Service Representative to join our team at EA Solutions. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients.The ideal candidate will have strong communication skills and the ability to work independently in a remote office setting....
-
Customer Service Representative
1 month ago
Portsmouth, Portsmouth, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in Portsmouth, UK.Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate when...
-
Customer Service Field Representative
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Randstad Full time**Customer Service Field Representative Opportunity**We are seeking a motivated and detail-oriented individual to join our team as a Customer Service Field Representative. As a Field Representative, you will be responsible for visiting residents in the Portsmouth area and encouraging them to participate in a key survey for the Office for National Statistics...
-
Customer Service Representative
4 weeks ago
Portsmouth, Portsmouth, United Kingdom Charles Taylor Full timeCustomer Service Representative: Join Charles Taylor as a dedicated Customer Service Representative, where you will play a vital role in ensuring the compliance and accuracy of medical expenses within our organization. As a specialist support for medical operations, you will review, audit, and process these expenses to guarantee adherence to regulatory...
-
Customer Service Representative
1 month ago
Portsmouth, Portsmouth, United Kingdom Toyota Financial Services Corporation Full timeJob DescriptionThis role is an exciting opportunity to join KINTO-UK Ltd, a Mobility Brand owned by the Toyota Group, as a Customer Service Representative. The successful candidate will be working in a dynamic team, providing exceptional customer service and support to our customers.The ideal candidate will have excellent communication and...
-
Customer Service Representative
7 days ago
Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeAbout the Role:We are seeking a highly skilled and motivated CUSTOMER SERVICE REPRESENTATIVE to join our team at Toyota Financial Services, KINTO and KINTO UK.Key Responsibilities:Build and maintain effective relationships with clients to deliver exceptional customer experience.Monitor and manage all vehicles off-road, ensuring timely repairs and reunions...
-
Customer Service Representative
6 months ago
Portsmouth, United Kingdom toob Ltd Full time**The Role**: We are looking for personable, enthusiastic, positive, service-focused Customer Services Advisors to action and resolve enquiries whilst upholding our people-centric culture. **Key Responsibilities**: - Display strong product knowledge and customer service skills to identify and understand the customer’s requirements, building rapport and...
-
Customer Service Representative
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Tesco Full timeAbout the RoleAs a Customer Service Representative in our retail environment, you will play a key role in delivering exceptional customer experiences and driving sales growth.
-
Customer Service Representative
2 weeks ago
Portsmouth, Portsmouth, United Kingdom NEXT Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our sales team as a Customer Service Representative. This role is ideal for someone who enjoys working in a fast-paced environment and is passionate about delivering exceptional customer service.As a Customer Service Representative, you will be responsible for providing...
-
Customer Representative
3 weeks ago
Portsmouth, United Kingdom Nationwide Building Society Full timeAt Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications though digital sales. Providing first class service in person, via phone and online - but...
-
Customer Service Representative
2 months ago
Portsmouth, Portsmouth, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Portsmouth, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Customer Service Representative
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Igloo Full timeJob Title: Administration & Customer Service AdvisorAbout the Role:We are seeking a highly skilled Administration & Customer Service Advisor to join our team at Igloo. The ideal candidate will have previous customer service experience and strong administration skills.Key Responsibilities:Loading new claims onto our bodyshop management system, ensuring all...