Customer Service Representative

5 days ago


Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

Job Summary


We are seeking a highly skilled and motivated Customer Service Representative to join our team at Toyota Financial Services, KINTO and KINTO JOIN. As a Customer Service Representative, you will be the first point of contact for our customers, handling a variety of tasks and responsibilities with professionalism and poise.


Main Responsibilities



  • Provide exceptional customer service through inbound phone calls, emails, and web chat
  • Manage complaints effectively and resolve issues in a timely manner
  • Assist customers with queries and questions, ensuring a high level of satisfaction
  • Work collaboratively with other departments to achieve customer excellence
  • Utilize Microsoft Excel and Outlook to update and maintain customer information
  • Identify and implement business and process improvements to enhance customer experience

Requirements



  • Excellent communication and relationship building skills
  • Ability to multi-task, prioritize, and organize workload
  • Enthusiasm for delivering exceptional customer service
  • Advanced customer complaint resolution skills
  • Track record of achieving high customer satisfaction
  • Accurate data entry and Microsoft Excel skills

What We Offer



  • Competitive starting salary and bonus earning potential
  • 25 days holiday + 8 days bank holiday
  • Great pension scheme with employee and employer contributions
  • Company car scheme following probation
  • Private medical cover and life assurance scheme
  • Discounts on Toyota and Lexus cars
  • Volunteer days and wellbeing events
  • Employee assistance programmes and free fruit in the office
  • Free onsite car parking and hybrid working policy

We are an equal opportunities employer and welcome applications from all qualified candidates.


Our Recruitment Process


We value diversity and are committed to making our recruitment process accessible to all. If you require any adjustments, please let us know and we will do our best to accommodate your needs.


We look forward to receiving your application and working with you to understand your skills and experience.



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