Customer Service Representative
2 weeks ago
We are seeking a skilled Customer Service Representative to join our team at Novatech Ltd.
About the Role:
In this role, you will be responsible for providing technical support to customers and helping them troubleshoot hardware and software issues.
Key Responsibilities:
- Respond to customer inquiries and provide technical assistance
- Diagnose and resolve technical problems over the phone or remotely
- Document all interactions and maintain accurate records
- Collaborate with other teams to resolve complex technical issues
Requirements:
- Degree in Computer Science, Information Technology, or related field
- 1-2 years of experience in technical support or customer service
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
What We Offer:
- A competitive salary of $60,000 - $75,000 per annum
- Ongoing training and development opportunities
- A dynamic and supportive work environment
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