Barista and Customer Service Representative

3 weeks ago


Portsmouth, Portsmouth, United Kingdom Rivers Casino Full time

Job Title: Barista and Customer Service Representative

About the Job:

We are seeking a skilled Barista and Customer Service Representative to join our team at Rivers Casino. As a key member of our bar team, you will be responsible for providing exceptional customer service and ensuring that every guest has an enjoyable experience.

Responsibilities:

  • Maintain a calm demeanor during high volumes or unusual events to provide excellent customer service.
  • Communicate effectively with managers to create a welcoming environment for guests.
  • Assist in training new colleagues by reinforcing successful performance and providing respectful coaching.
  • Contribute to a positive team environment by recognizing colleague morale and performance changes.
  • Follow operational policies and procedures for cash handling and safety to maintain a secure work environment.
  • Provide high-quality beverages and food products consistently to meet customer expectations.

Requirements:

  • Maintain regular attendance and punctuality to ensure consistent service delivery.
  • Be available for flexible hours, including early mornings, evenings, and weekends to accommodate guest demand.
  • Meet store operating policies and standards to maintain a safe and clean work environment.
  • Prepare food and beverages to standard recipes or customized for customers to meet their preferences.
  • Perform various tasks within the store to support efficient operations.

Salary Information:

The estimated salary for this position is $25,000 - $35,000 per year, based on location and experience.



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