Customer Experience Specialist
6 days ago
Job Summary:
We are seeking a highly motivated Barista and Customer Service Representative to join our team at Rivers Casino. As a key member of our bar team, you will be responsible for providing exceptional customer service and ensuring that every guest has an enjoyable experience.
Responsibilities:
- Maintain a calm demeanor during high volumes or unusual events to provide excellent customer service.
- Communicate effectively with managers to create a welcoming environment for guests.
- Assist in training new colleagues by reinforcing successful performance and providing respectful coaching.
- Contribute to a positive team environment by recognizing colleague morale and performance changes.
- Follow operational policies and procedures for cash handling and safety to maintain a secure work environment.
- Provide high-quality beverages and food products consistently to meet customer expectations.
Requirements:
- Maintain regular attendance and punctuality to ensure consistent service delivery.
- Be available for flexible hours, including early mornings, evenings, and weekends to accommodate guest demand.
- Meet store operating policies and standards to maintain a safe and clean work environment.
- Prepare food and beverages to standard recipes or customized for customers to meet their preferences.
- Perform various tasks within the store to support efficient operations.
Estimated Salary Range:
$25,000 - $35,000 per year, based on location and experience.
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