Customer Relations Specialist

4 days ago


Portsmouth, Portsmouth, United Kingdom Big Sandy Superstore Full time
Role Overview

We are seeking a skilled Customer Relations Specialist to provide exceptional experiences for our customers, ensuring they return and refer us to their friends and family.

Key Responsibilities:
  • Verify order information accuracy and correct discrepancies
  • Complete documentation efficiently and process information related to cash balances, deliveries, sales orders, and account balances in compliance with corporate guidelines
  • Provide customer service support by answering phones, managing counter inquiries, processing payments, and solving customer complaints/questions
  • Process credit applications, payments, and financing paperwork
  • Communicate with internal and external personnel professionally and timely
  • Maintain accurate files and processes to maximize productivity
  • Perform clerical support for store staff as needed
Requirements:
  • Excellent verbal and written communication, and listening skills
  • Basic reading and comprehension skills
  • Basic numerical reasoning skills
  • Ability to complete paperwork accurately, neatly, and efficiently
  • Demonstrated knowledge of software, including Microsoft Office
  • Excellent organizational skills
  • Outstanding customer service skills
Compensation:

$40,000 - $50,000 per year



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