Product Support Specialist for Life Sciences

15 hours ago


Portsmouth, Portsmouth, United Kingdom Lifelancer Full time

Life-Changing Opportunities Ahead

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We're looking for a talented Product Support Specialist to join our team at Lifelancer. As a key member of our life sciences community, you'll play a vital role in providing exceptional support to our customers.

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About the Role:

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  • You will be responsible for responding to product-related customer inquiries and feedback through effective questioning techniques to identify the nature of the request/complaint.">
  • Advise sales staff on the content of product-related customer inquiries and feedback, and their outcome.">
  • Maintain a high level of technical knowledge and competence on specialist subjects, products, and their applications.">
  • Educate customers on company products and their related scientific background through application training.">
  • Pursue opportunities to convert application-related inquiries into new or developed sales possibilities (e.g., lead generation, up-and cross-selling, and initiating quotations).">
  • Develop and maintain positive and collaborative working relationships with customers and sales staff.">
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About You:

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  • A degree in Life Sciences, preferably PhD or equivalent experience in Life Sciences, Chemistry, Biomedical Engineering, or a related field.">
  • Fluent in English, with German or French also desirable. Additional European language skills are beneficial.">
  • Prior scientific and laboratory experience with expertise in lab filtration products like lab scale filter papers, glass microfiber filters, membrane filters, syringe filters, discs, capsule filters, centrifugal devices, microwell filter plates, tangential flow filtration systems, and/or filtration hardware.">
  • Experience from working with filtration of microbiology samples, environmental monitoring, and immunodiagnostics assays is preferred.">
  • Excellent written and verbal communication skills and ability to interface and influence at all levels in the organization.">
  • Team-oriented and customer-focused, with the ability to motivate and work well with diverse, global, and cross-functional teams.">
  • Proficiency in PC computer skills and Microsoft Office Suite products.">
  • A willingness to travel and hold an EU work permit.">
  • GMP experience and process development are advantageous.">
  • Experience in giving scientific presentations and building customer relationships is a plus.">
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What We Offer:

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We provide a competitive salary ranging from $80,000 - $110,000 per year, depending on your location and experience.

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As a Product Support Specialist at Lifelancer, you'll have the opportunity to grow your career and expand your skills in a dynamic environment that values diversity and inclusion.

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Lifelancer partners with customers across the globe to help them solve complex challenges, architecting solutions that bring the power of science to life.

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Join us today and accelerate the real-life impact of tomorrow's science and technology.



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