Customer Experience Specialist

3 weeks ago


Portsmouth, Portsmouth, United Kingdom HSS Hire Ireland Full time
Transformative Opportunity at HSS ProService

We are revolutionizing the building services industry with a cutting-edge online marketplace, and we need your expertise to drive our success. As a Hire Controller at HSS ProService, you will play a pivotal role in delivering world-class customer experiences.

A Day in the Life:

  1. Administer customer orders with meticulous attention to detail to achieve successful outcomes.
  2. Collaborate seamlessly with operations teams to ensure timely delivery of equipment.
  3. Be curious about customers' needs to effectively upsell and cross-sell.
  4. Assist customers in navigating our digital channels for maximum convenience.
  5. Stay up-to-date with our products/services to maximize sales opportunities.
  6. Handle all customer requests within agreed SLAs and support any logistics queries.
  7. Make recommendations to customers and support the ordering process.
  8. Coordinate third-party carrier movements to ensure timely deliveries.
  9. Prioritize preferred suppliers in line with contracts, aiming to maintain positive margins.
  10. Negotiate with suppliers when needed to optimize contract costs.
  11. Educate customers on our diverse divisions to enhance service value.
  12. Meet and exceed key KPIs, including job completion rates and margins.

Your Role:

  • You will be part of a dynamic group that's shaping the future of the building services industry.
  • Experience with hire or building materials sales environments is preferred but not necessary.
  • You must have outstanding customer service skills and provide high-quality customer experiences.
  • Proven track record of achieving results through building relationships.
  • Excellent communication skills, both verbal and written.
  • Strong multitasking abilities with attention to detail.
  • Resilience and tenacity to thrive in a fast-paced operational environment.
  • You must be able to obtain BPSS security clearance.
  • A driving license is preferable.

What We Offer:

  • A competitive salary of £35,000 per annum, making you one of the highest-paid professionals in the industry.
  • Ongoing training and development opportunities to continuously further your career.
  • Wellbeing and healthcare support to ensure your happiness and health at work and at home.
  • The chance to be part of a pioneering change by driving digital and technological advancements in the traditional industry.
  • Discounts and cashback on various purchases through our perks site.
  • The flexibility to choose from other benefits through our Benefits portal, such as Critical Illness Cover and Cycle To Work.

About Us:

We're committed to creating a diverse community where every voice helps build the future. If your contribution can help grow our business, we want to hear from you. Our ED&I promise is to break down barriers and shape a community that's as diverse as the ideas that power it.



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