Customer Experience Specialist
3 weeks ago
We are revolutionizing the building services industry with a cutting-edge online marketplace, and we need your expertise to drive our success. As a Hire Controller at HSS ProService, you will play a pivotal role in delivering world-class customer experiences.
A Day in the Life:
- Administer customer orders with meticulous attention to detail to achieve successful outcomes.
- Collaborate seamlessly with operations teams to ensure timely delivery of equipment.
- Be curious about customers' needs to effectively upsell and cross-sell.
- Assist customers in navigating our digital channels for maximum convenience.
- Stay up-to-date with our products/services to maximize sales opportunities.
- Handle all customer requests within agreed SLAs and support any logistics queries.
- Make recommendations to customers and support the ordering process.
- Coordinate third-party carrier movements to ensure timely deliveries.
- Prioritize preferred suppliers in line with contracts, aiming to maintain positive margins.
- Negotiate with suppliers when needed to optimize contract costs.
- Educate customers on our diverse divisions to enhance service value.
- Meet and exceed key KPIs, including job completion rates and margins.
Your Role:
- You will be part of a dynamic group that's shaping the future of the building services industry.
- Experience with hire or building materials sales environments is preferred but not necessary.
- You must have outstanding customer service skills and provide high-quality customer experiences.
- Proven track record of achieving results through building relationships.
- Excellent communication skills, both verbal and written.
- Strong multitasking abilities with attention to detail.
- Resilience and tenacity to thrive in a fast-paced operational environment.
- You must be able to obtain BPSS security clearance.
- A driving license is preferable.
What We Offer:
- A competitive salary of £35,000 per annum, making you one of the highest-paid professionals in the industry.
- Ongoing training and development opportunities to continuously further your career.
- Wellbeing and healthcare support to ensure your happiness and health at work and at home.
- The chance to be part of a pioneering change by driving digital and technological advancements in the traditional industry.
- Discounts and cashback on various purchases through our perks site.
- The flexibility to choose from other benefits through our Benefits portal, such as Critical Illness Cover and Cycle To Work.
About Us:
We're committed to creating a diverse community where every voice helps build the future. If your contribution can help grow our business, we want to hear from you. Our ED&I promise is to break down barriers and shape a community that's as diverse as the ideas that power it.
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