Customer Service Representative
6 months ago
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues.
**Duties**:
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, tracking shipments, and processing returns or exchanges
- Processing and checking the accuracy or orders, invoices and quotations
- Resolve customer complaints or issues by investigating the problem and providing appropriate solutions
- Maintain customer records by updating account information and documenting interactions
- Developing and maintaining strong customer and supplier relationships
- Collaborate with other departments and Management to ensure customer satisfaction and problem resolution
- Perform data entry tasks to update customer information in the system
**Experience**:
- Previous experience in a customer service role is preferred
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills with a good knowledge in Microsoft Office and Outlook.
**Location**:
This position is based in Farlington.
**Salary**: £24,000.00-£28,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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