Customer Service Team Lead
1 week ago
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Dynamite Recruitment Solutions Ltd.
About the RoleThis is a fantastic opportunity for an experienced customer service professional to take on a leadership role and manage various client enquiries. As a Customer Service Team Lead, you will be responsible for assisting customers with their enquiries via email and telephone, managing business customer relationships, handling general customer communication, and managing complaints where required.
Key Responsibilities- Assist customers with various enquiries via email and on the telephone
- Manage business customer relationships
- Handle general customer communication from initial point of contact through to completion
- Manage complaints where required
- Liaise with third parties and internal departments to support each customer enquiry
- Transfer calls to relevant departments
- Complete administrative tasks
- Previous telephone based customer service experience
- Strong communication skills and experience
- Ability to work under pressure
- Good administration skills and experience
- Ability to multitask and organise workload
- Good knowledge of Microsoft Office, particularly Excel and Outlook
This role offers a competitive salary package including:
- £25,000 per annum plus additional 5% performance related pay
- Holiday entitlement of between 25-30 days per year, dependent on level of service
- Pension scheme with up to 15% employer contribution
- Hybrid working arrangement allowing for 2 days remote work and 3 days in office
- Access to wellbeing hours, gym memberships, employee car scheme and more
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