Client Success Specialist
3 weeks ago
Role Overview
Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. We are seeking a motivated and customer-focused Client Success Specialist to join our team and play a key role in driving client retention.
Key Responsibilities
- Building and maintaining strong client relationships with a portfolio of customers.
- Hosting online meetings with various stakeholders to review progress of their desired outcomes.
- Identifying, qualifying, and providing support and assistance to resolve issues.
- Contributing to revenue growth by upselling and uplifting client contracts.
- Negotiating contract renewals and expansion proposals.
- Identifying further use cases to increase value and liaising regularly to develop strategies.
What We Offer
- A clear progression plan with 6-monthly salary reviews.
- World-class training, including a three-week onboarding process and continued personal development.
- Regular company socials and a commission scheme.
- Enhanced sick pay, maternity, and paternity pay, as well as a pension scheme with employer contributions.
- 25 days' holiday plus bank holidays, free parking, and an onsite gym.
- An employee assistance program and hybrid working.
Requirements
- At least 2-3 years of experience within a sales/account management or customer success background.
- Experience in using CRM systems and a confident personality with great communication skills.
- Experience interacting with director-level individuals and a strategic thinker with problem-solving skills.
- Confident and tenacious, with a passion for delivering and meeting targets.
- Strong negotiating skills and the ability to travel to our Portsmouth office 3 days a week.
Job Type
Full-time, Monday to Friday.
#SaaS #B2B #CSM #Account Manager #Business Account #Customer Service
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