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Customer Success Manager
1 month ago
Lead Forensics is a pioneering SaaS company that is revolutionizing the industry with its cutting-edge technology. We pride ourselves on delivering exceptional value to our customers and are seeking a motivated and customer-focused Customer Success Manager to join our team.
Key Responsibilities:
- Build and maintain strong client relationships, hosting online meetings to review progress and desired outcomes.
- Identify, qualify, and provide support to resolve issues, working with internal departments as needed.
- Negotiate contract renewals and expansion proposals.
What We Offer:
- A clear progression plan with 6-monthly salary reviews.
- World-class training, including a three-week onboarding process and continued personal development.
- Regular company socials and a commission scheme.
- Enhanced sick pay, maternity and paternity pay, and a pension scheme with employer contributions.
- 25 days holiday plus bank holidays, free parking, and an onsite gym.
- An employee assistance programme and hybrid working.
Requirements:
- At least 2-3 years of experience in Sales, Account Management, or Customer Success.
- Experience in using CRM systems.
This role requires travel to our Portsmouth Office 3 days a week. We offer a full-time, Monday-to-Friday position with a competitive salary and benefits package.
