Senior Digital Customer Officer

6 months ago

Portsmouth, United Kingdom Portsmouth City Council Full time

**Senior Digital Customer Officer**

**Salary**:Band**:10: £40,220 - £44,428 p.a.

37 hours per week
- Are you a talented digital customer expert looking for a new challenge? Are you passionate about using data and insight to drive an exceptional online experience for all our customers across our platforms, embracing the challenge of creating and maintaining accessible websites with outstanding UX? Are you an instinctive innovator, constantly looking for new ways of doing things and striving to make continuous improvements? Are you confident and articulate with the excellent communications skills necessary to inspire and engage our stakeholders? If you think you could play a leading role in the on-going transformation of the council's approach to digital customer, then we want to hear from you. _

**Your new role**

As Senior Digital Customer Officer you will have overall responsibility for the content and information architecture of the council's website and intranet. Responsible for the overall quality of content across both sites, you will ensure content is written with customers in mind whilst providing advice and support to the digital customer assistants and marketing and communications officers responsible for generating content. You will also be responsible for the information architecture of both sites, ensuring content is easy for users to navigate and the site is optimised to support the completion of transactions online and seamless customer experience across platforms.

You will ensure that both sites are compliant with legislative requirements (e.g accessibility, data protection/GDPR). You will lead on developing and implementing a strategic approach of the use of data and insight to optimise the performance of the sites, taking ownership of a wide range of digital reporting tools and developing and maintaining data dashboards.

You will work with a range of customers and stakeholders across the organisation to enable you to map customer journeys across websites and utilise date and insights to recommend and implement improvements.

In addition, you will line manage the digital customer assistants.

**What you'll need to succeed**

You will be confident in handling a wide range of date from multiple sources and have expert knowledge of user experience including usability and accessibility best practice. In addition, you will have experience in supporting and developing staff and will be able to demonstrate your ability to drive improvements to individual and team performance.

**_
- **

**What you'll get in return**

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

- Generous annual leave (27 days per year rising to 31, pro rata for part time hours) with the potential to purchase additional leave.
- A fantastic pension which allows you the opportunity to pay in more for that greater return.
- We offer flexible working options including hybrid working with a minimum of two days office based per week pro rata, giving you the flexibility to work up to three days at home every week. Hybrid working is dependent on the role and service needs, exact details will be discussed with you at interview.
- Access to a wide range of training and development opportunities including apprenticeships.
- Extensive wellbeing support through the Employee Assistance Programme
- Discount on travel, travel loans and the bike loan scheme
- Discounts on a wide range of goods and services - access a range of discounts and offers from thousands of restaurants, shops and more.

**Application process**:
You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

  • Senior Software Development Engineer

    1 month ago

    Portsmouth, Portsmouth, United Kingdom Sirius Digital Services Full time

    Job OpportunityWe are seeking a highly skilled Senior Software Development Engineer to join our team at Sirius Digital Services.The successful candidate will play a key role in developing software solutions for Software Modelling and Simulation, providing expert advice on innovation and new techniques to stakeholders.Key Responsibilities:Delivering technical...

  • Senior Software Engineer

    4 weeks ago

    Portsmouth, United Kingdom Sirius Digital Services Full time

    Job Title: Senior Software EngineerAbout Us:Sirius Digital Services is a rapidly growing consultancy that provides software modelling and simulation services to various clients. We are looking for talented software engineers to join our team.The Role:We are seeking a Senior Software Engineer to play a major role in developing code for software modelling and...

  • Senior Software Engineer

    3 weeks ago

    Portsmouth, United Kingdom Sirius Digital Services Full time

    Job Description Senior Software Engineer Salary: Negotiable plus benefits, pension (7% contribution), 25 days holiday & life insurance We are looking for consultants with a range of levels of experience. We are a small but rapidly growing consultancy, owned by four highly experienced and recognised practitioners in UK Defence consultancy. We are looking...

  • Senior Software Engineer

    1 month ago

    Portsmouth, United Kingdom Sirius Digital Services Full time

    Senior Software Engineer Salary: Negotiable plus benefits, pension (7% contribution), 25 days holiday & life insuranceWe are looking for consultants with a range of levels of experience. We are a small but rapidly growing consultancy, owned by four highly experienced and recognised practitioners in UK Defence consultancy. We are looking for candidates with a...

  • Senior Software Engineer

    1 month ago

    Portsmouth, United Kingdom Sirius Digital Services Full time

    Senior Software Engineer Salary: Negotiable plus benefits, pension (7% contribution), 25 days holiday & life insuranceWe are looking for consultants with a range of levels of experience. We are a small but rapidly growing consultancy, owned by four highly experienced and recognised practitioners in UK Defence consultancy. We are looking for candidates with a...

  • Senior Software Engineer

    1 month ago

    Portsmouth, United Kingdom Sirius Digital Services Full time

    Senior Software Engineer Salary: Negotiable plus benefits, pension (7% contribution), 25 days holiday & life insuranceWe are looking for consultants with a range of levels of experience. We are a small but rapidly growing consultancy, owned by four highly experienced and recognised practitioners in UK Defence consultancy. We are looking for candidates with a...

  • Senior Software Engineer

    4 weeks ago

    Portsmouth, United Kingdom Sirius Digital Services Full time

    Senior Software Engineer Salary: Negotiable plus benefits, pension (7% contribution), 25 days holiday & life insuranceWe are looking for consultants with a range of levels of experience. We are a small but rapidly growing consultancy, owned by four highly experienced and recognised practitioners in UK Defence consultancy. We are looking for candidates with a...

  • Senior Software Engineer C#

    3 weeks ago

    Portsmouth, Hampshire, United Kingdom Sirius Digital Services Full time

    Senior Software Engineer Salary: Negotiable plus benefits, pension (7% contribution), 25 days holiday & life insurance We are a small but rapidly growing consultancy, owned by four highly experienced and recognised practitioners in UK Defence consultancy. We are looking for candidates who can help the company grow and can offer exciting opportunities...

  • Senior Software Engineer

    4 weeks ago

    Portsmouth, Portsmouth, United Kingdom Opus Recruitment Solutions Full time

    Job Title: Senior Software Engineer - Digital TransformationAbout the Role:Opus Recruitment Solutions is seeking a skilled Senior Software Engineer to join our client, a leading Utility company, in their Digital Transformation journey. As a key member of the team, you will be responsible for designing, building, and delivering systems using the latest...

  • Sought After ACCA Senior Accountant

    4 weeks ago

    Portsmouth, Portsmouth, United Kingdom Hays Senior Finance Full time

    Job OverviewHays Senior Finance is seeking a talented ACCA Senior Accountant to join their team in Portsmouth. This is a varied position within a well-established and commercially driven accountancy practice, offering excellent career progression opportunities.Your New RoleAs a Senior Accountant, you will be responsible for communicating with clients,...

  • Senior Software Engineer

    3 weeks ago

    Portsmouth, Hampshire, United Kingdom Sirius Digital Services Full time

    Senior Software Engineer Salary: Negotiable plus benefits, pension (7% contribution), 25 days holiday & life insurance We are looking for consultants with a range of levels of experience. We are a small but rapidly growing consultancy, owned by four highly experienced and recognised practitioners in UK Defence consultancy. We are looking for candidates...

  • Senior Software Engineer

    1 month ago

    Portsmouth, UK, Hampshire, United Kingdom Sirius Digital Services Full time

    Senior Software Engineer Salary: Negotiable plus benefits, pension (7% contribution), 25 days holiday & life insuranceWe are looking for consultants with a range of levels of experience. We are a small but rapidly growing consultancy, owned by four highly experienced and recognised practitioners in UK Defence consultancy. We are looking for candidates with a...

  • Senior Software Developer

    4 weeks ago

    Portsmouth, United Kingdom Sirius Digital Services Full time

    Software Engineer Role at Sirius Digital ServicesWe are seeking a highly skilled Software Engineer to join our team at Sirius Digital Services. As a Software Engineer, you will play a key role in developing code for Software Modelling and Simulation, as well as providing expert advice on innovation and new techniques to stakeholders.Key...

  • Senior Digital Design Engineer

    5 days ago

    Portsmouth, Portsmouth, United Kingdom Morson Talent Full time

    Morson Talent is seeking a highly skilled Senior Digital Design Engineer to join their team. This is a fantastic opportunity to work on a range of projects integrating digital electronic and PLD design solutions for technology insertions into legacy products.Job SummaryThe ideal candidate will have experience modifying detailed VHDL designs and participating...

  • Senior Individual Giving Officer

    6 months ago

    Old Portsmouth, United Kingdom Angela Mann Recruitment Full time

    Job description Senior Individual Giving Officer, an excellent opportunity to join a fantastic Children’s Charity at a very exciting time of investment and growth across Individual Giving and Mass Fundraising. - Remote working. Able to attend the Reading Office 1-2 times a Month. With long-term investment to grow the Individual Giving programme and...

  • Quality Officer

    6 months ago

    Portsmouth, United Kingdom VIVID Housing Full time

    **We’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!** We’re recruiting for a Quality officer based in Portsmouth. This is a full-time, permanent position working 37 hours per week with a minimum 20% office based to promote collaboration and team working within the Customer Resolution team...

  • Customer Relations Officer

    5 months ago

    Portsmouth, United Kingdom Mountjoy Full time

    A great opportunity has become available for a reliable and skilled **Customer Relations Officer** to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in **Portsmouth**, you will join us on a **full-time, permanent** **basis,** and in return, you will receive a **competitive salary of £27,300...

  • Senior Administrative Coordinator

    4 weeks ago

    Portsmouth, Portsmouth, United Kingdom Robert Hurst Group Full time

    {"Job Title": "Academic Office Manager", "Overview": "We are seeking a highly organized and detail-oriented Office Manager/Personal Assistant to support the Head Office and Managing Director in managing both professional and personal tasks. This full-time position, requiring 5 days of work per week, is ideal for someone who thrives in a fast-paced...

  • Senior Accountant

    1 month ago

    Portsmouth, Portsmouth, United Kingdom Hays Senior Finance Full time

    Job DetailsYour new roleThis is a varied position within a well-established and commercially driven accountancy practice based in the Portsmouth area. The company has excellent career progression opportunities due to their growth plans, which is one of the reasons they're looking for an accountant to join their team. They are different to others when it...

  • Digital Skills Mentor

    5 days ago

    Portsmouth, Portsmouth, United Kingdom Minstead Trust Full time

    Digital Skills Training and Coaching at Minstead TrustWe are seeking a highly skilled digital skills trainer/coach to join our team and provide comprehensive training and support to our staff members.Responsibilities:Develop and deliver engaging training programs on digital skills, including Microsoft Teams and Office.Work closely with staff members to...