Customer Service Officer

1 week ago


Portsmouth, United Kingdom ABM Full time

**Description**:
LOCATION: Cascade Shopping Centre

PAY RATE: £10.45 per hour

Cascades Shopping Centre are currently seeking a full time Customer Service Officer.

You will be; Patrolling malls, Service areas, service deck and public areas. Advising tenants when necessary on management regulations; diffusing incidents and preventing occurrences using mínimal enforcement; maintaining fire, Health and Safety Regulations and securing the premises. Shifts to include control room management (if suitably qualified) and minor cleaning duties after hours throughout the mall areas.

In the course of duty aid the public and shop mobility, First Aid (if qualified) using customer care procedures at all times. All duties to be carried out in adherence with the centre’s Health and Safety policy. Care to be taken, regarding personal appearance and hygiene at all times. To assure that the company standards and policies are followed and maintained.

This role has a strong emphasis on Customer Service as it is a customer facing role in which you are an ambassador for the Shopping Centre at all times.

Person Specification:
Essential: Experience:

- Security: 2 years (required)
- Customer Service: 2 years (preferred)

Desirable
- Experience:

- Security: 2 years (required)
- Customer Service: 2 years (preferred)



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