Office Coordinator for Customer Services

2 days ago


Portsmouth, Portsmouth, United Kingdom Corrigenda Group Limited Full time
Role Summary

This is an exciting opportunity to join our team as an Office Coordinator for Customer Services. The successful candidate will be responsible for coordinating and managing customer service requests, providing exceptional customer service to our clients.

The ideal candidate will have excellent written and verbal communication skills, with the ability to work as part of a small team and demonstrate initiative and independence. They will also be well-organized and able to prioritize workload effectively.

The role involves working closely with the team to coordinate and manage customer service requests, acting as first line support for clients via telephone, email, and online portals. The successful candidate will ensure that queries are responded to in a timely manner and provide exceptional customer service.

About the Position

This role involves:

  • Coordinating and managing customer service requests
  • Acting as first line support for clients via telephone, email, and online portals
  • Ensuring queries are responded to in a timely manner
  • Providing exceptional customer service
  • Working closely with the team to achieve common goals
Requirements

To be considered for this role, you should have:

  • A minimum of C/4 grade in English and Math (or equivalent)
  • Great attention to detail
  • Excellent written and verbal communication skills
  • Ability to work as part of a small team to become a 'Team Player' whilst demonstrating initiative and ability to work independently
  • Confident when speaking on the phone with a pleasant manner
  • Well-organized and able to prioritize workload
  • IT literate – must be confident in all Microsoft Office Packages
Benefits

This role offers:

  • A competitive salary (£18,000 - £20,000 per annum)
  • Overtime opportunities
  • 31 days' annual holiday (inclusive of Bank Holidays)
  • BUPA Cashplan
  • Enrolment into our pension scheme
  • Continuous training and development
  • Employee Assistance Programme
  • Refer a friend reward scheme
  • Health and wellbeing staff discount website through BUPA


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