Customer Service Representative

1 month ago


Portsmouth, Portsmouth, United Kingdom Vermelo RPO Full time

We are seeking a highly motivated and customer-focused individual to join our Service and Sales Team at our Portsmouth office. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.

The ideal candidate will have previous customer service experience, be resilient in a fast-paced working environment, and have excellent communication skills. You will be happy dealing with a variety of customers via the telephone and have a hardworking and personable approach.

Key Responsibilities
  1. Answering customer calls and queries in a timely and professional manner
  2. Managing the customer through the lifecycle of their insurance policy, including renewals and sales
  3. Maintaining a consistent and energetic approach to build rapport with customers
  4. Contacting and dealing with customers via telephone and email to update details on our system
  5. Dealing with customer complaints in a fair and professional manner
  6. Liaising with veterinary practices, breeders, policyholders, and affinity partners to obtain information to allow veterinary nurses to settle claims
  7. Production of customer, affinity, and veterinary correspondence
  8. Collating and posting of documents
About You
  1. Previous customer service experience, with retail and hospitality experience also welcome
  2. Resilience in a busy working environment
  3. Excellent communication and interpersonal skills
  4. Hard working and personable approach
  5. Willing to learn and be a team player
  6. Ability to work well under pressure
  7. Collaborative and fast-paced work environment
Benefits
  1. Competitive salary progression scheme
  2. 25 days annual leave plus Bank Holidays, with the option to purchase an additional three days
  3. Health Cash Plan
  4. Onsite free car parking and free shuttle bus from central Portsmouth locations to the office
  5. Modern Lakeside office featuring Wellness Wednesday and Street Food Thursdays
  6. Employee discount and cashback scheme for shopping, dining, travel, and more
  7. Life Assurance (4x annual salary)
  8. Structured learning and development pathway
  9. Employee referral program
Working Hours

Full Time 37.5 hours per week on a 3-week rotational shift pattern:

  1. Week 1: Monday to Friday 8am-4pm
  2. Week 2: Monday to Friday 9am-5:30pm with a half-day on Saturday with a day off in the week in lieu
  3. Week 3: Monday to Friday 12pm-8pm

Please note that no holiday can be taken within the first 4-6 weeks of training.



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